ICT Technical Support Assistant

St Basils; United States; Hybrid; USD 34,000 - 35,000; Full time

Job summary

St Basils in Birmingham, UK, is seeking an ICT Technical Support Assistant to deliver first-line support across Microsoft 365, endpoints, networks, telephony and business systems. You will log incidents and service requests and ensure timely resolution or escalation in line with service standards.

The role is a full-time contract with hybrid working (1 day remote) and a pro rata salary range of £25,357–£26,161 per year.

Responsibilities

• Provide responsive first-line ICT support across Microsoft 365, endpoints, networks, telephony and business systems.

Job description

ICT Technical Support Assistant

• Company: St Basils
• Salary: £25,357 to £26,161 a year, pro rata
• Hours: Full-time
• Location: Birmingham, B9 4DY
• Working pattern: Hybrid - 1 day remote
• Job type: Contract
• Posting date: 16 Sept 2026
• Closing date: 24 Sept 2026

Summary

To provide responsive first-line ICT support across St Basils' Microsoft 365, endpoint, network, telephony and business systems environment, ensuring users receive timely, customer-focused assistance and that incidents, service requests and changes are logged, prioritised, resolved or escalated in line with agreed service standards.