Digital Technology Assistant

Princebuild Limited; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Company vehicle with fuel card or anna

Corporate clothing

Employee profit share scheme

21 days' holiday plus bank holidays

Early finish on Fridays

Long service awards

Health and wellbeing support

Positive working culture and community

Ongoing training and career growth

Investors in People accreditation

Regular social events

Job summary

Princebuild Limited is seeking a motivated Digital Technology Assistant to provide day-to-day IT support across the group. You will help keep systems, devices, and software running smoothly, resolve issues and assist with Microsoft 365 administration and site tech across locations.

Reporting to the Executive Manager, you will work with colleagues across the business, contribute to IT audits, setup equipment for new staff and support IT security and training initiatives.

Responsibilities

• Provide first-line IT support to employees across Princebuild and the wider Group.
• Troubleshoot issues with computers, laptops, monitors, printers, mobile devices and other IT equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive and SharePoint.
• Help resolve login, password, account and access issues, escalating more complex technical problems to the IT Manager or external IT provider where required.
• Keep users updated on outstanding IT issues and support requests, ensuring a friendly and responsive service.
• Provide IT support across all Princebuild branch locations, including support for employees working remotely or from construction sites.
• Assist with setting up IT equipment for new employees, offices, projects and temporary locations.
• Assist with connectivity, printers, meeting room equipment, Teams conferencing and other basic site technology.
• Assist with Microsoft 365 administration, including maintaining distribution lists, shared mailboxes and user access.
• Assist with routine system updates, software updates and user access reviews, ensuring devices are maintained and kept secure.
• Support IT security by helping to identify and report suspicious emails, phishing attempts and other potential security concerns.
• Maintain accurate records of IT requests, issues and equipment issued to employees.
• Keep IT stores and equipment organised and assist with the management of IT assets.
• Carry out regular IT audits and checks, including an annual audit of company IT equipment.
• Review older or unsupported equipment and assist with recommendations for replacement or upgrade.
• Maintain IT procedures, records and simple user guides, including "How To" guides for common IT queries.
• Assist with improving SharePoint organisation and accessibility.
• Produce simple reports on IT equipment, support requests and outstanding issues.
• Assist with the rollout of new software, systems and technology across the Group.
• Support Microsoft 365 training and IT awareness initiatives, helping colleagues make effective use of available systems and technology.
• Review common or recurring IT issues and identify opportunities to improve processes and reduce repeat queries.
• Assist with the introduction and improvement of IT processes across the Group.
• Support IT requirements when new employees, offices or projects are established.
• Undertake additional duties as required in line with the needs of the business and role progression.

Job description

We are looking for a motivated and customer-focused Digital Technology Assistant to join our team, providing day-to-day digital technology support to colleagues across Princebuild and helping to keep our systems, equipment, and technology running smoothly. This role offers the opportunity to develop your career in a supportive and varied environment, where you will work with people across the business, gain experience across a wide range of systems and technology and be trusted to make a real difference., Reporting to an Executive Manager, the Digital Technology Assistant will provide day-to-day IT support to employees across Princebuild, helping to ensure our systems, equipment and technology work effectively and support the needs of the business. You will work closely with colleagues across the Group, providing friendly and practical support, resolving IT issues, maintaining equipment and assisting with the management of our IT systems. You will also support the wider Digital Technology, Communications and Marketing function where required. This is a key supporting role within the team, contributing to strong communication, collaboration and a culture built on Building, Sharing, and Caring throughout Princebuild.

Key Responsibilities

• Provide first-line IT support to employees across Princebuild and the wider Group, responding to queries by phone, email, Teams or in person.
• Troubleshoot common issues with computers, laptops, monitors, printers, mobile phones and other IT equipment.
• Assist users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive and SharePoint.
• Help resolve login, password, account and access issues, escalating more complex technical problems to the IT Manager or external IT provider where required.
• Keep users updated on outstanding IT issues and support requests, ensuring a friendly and responsive service.
• Provide IT support across all Princebuild branch locations, including support for employees working remotely or from construction sites.
• Assist with setting up IT equipment for new employees, offices, projects and temporary locations.
• Assist with connectivity, printers, meeting room equipment, Teams conferencing and other basic site technology.
• Assist with Microsoft 365 administration, including maintaining distribution lists, shared mailboxes and user access.
• Assist with routine system updates, software updates and user access reviews, ensuring devices are maintained and kept secure.
• Support IT security by helping to identify and report suspicious emails, phishing attempts and other potential security concerns.
• Maintain accurate records of IT requests, issues and equipment issued to employees.
• Keep IT stores and equipment organised and assist with the management of IT assets.
• Carry out regular IT audits and checks, including an annual audit of company IT equipment.
• Review older or unsupported equipment and assist with recommendations for replacement or upgrade.
• Maintain IT procedures, records and simple user guides, including "How To" guides for common IT queries.
• Assist with improving SharePoint organisation and accessibility.
• Produce simple reports on IT equipment, support requests and outstanding issues.
• Assist with the rollout of new software, systems and technology across the Group.
• Support Microsoft 365 training and IT awareness initiatives, helping colleagues make effective use of available systems and technology.
• Review common or recurring IT issues and identify opportunities to improve processes and reduce repeat queries.
• Assist with the introduction and improvement of IT processes across the Group.
• Support IT requirements when new employees, offices or projects are established.
• Undertake additional duties as required in line with the needs of the business and role progression.

Our Commitment to Inclusion

Princebuild is proud to be an equal opportunities employer, committed to building an inclusive and supportive workplace where everyone can thrive. We welcome applications from all backgrounds and experiences. If you require any adjustments during the recruitment process, please let us know - we are here to support you.

Important Information

• This role is subject to an Enhanced DBS check (including Children's and Adults' Barred Lists) and may require additional client-specific vetting.
• This role may require travel and occasional overnight stays as needed. We are looking for someone who communicates clearly, enjoys helping others, takes ownership of problems and has a practical, solutions-focused approach. You will be organised, willing to learn and committed to providing a friendly and reliable service while reflecting our values in everything you do.

What We Offer

We believe in recognising and rewarding great work. Our benefits include:

• Competitive salary
• Company vehicle with fuel card or allowance
• Corporate clothing
• Employee profit share scheme
• 21 days' holiday plus bank holidays, increasing after 2 years' continuous service
• Early finish on Fridays
• Long service awards
• Health and wellbeing support, including access to qualified Mental Health First Aiders
• Positive working culture supported by the Princebuild Founders Trust and Princebuild Foundation, helping local community projects
• Ongoing training, development, and clear career progression opportunities
• An inclusive employer, accredited by Investors in People and Positive About Disabled People
• Regular social events and charity initiatives throughout the year

At Princebuild, we are proud to be a family business built on the values of Building, Sharing, and Caring. These values are at the heart of everything we do and shape how we work with our colleagues, clients, and communities.