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Castle View Personnel Ltd; Kentucky; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Accommodation provided

Job summary

Castle View Personnel Ltd is seeking an IT Support professional to provide technical and operational support for IT & Communications, ensuring secure, reliable services.

You will work with the IT & Comms Lead, maintain Microsoft 365 and cloud services, networks, and AV systems across remote locations, while safeguarding data and coordinating with suppliers.

Qualifications

• Relevant IT support or systems administration experience.
• Experience with Microsoft 365 and cloud services.
• Experience with networks and Wi-Fi.
• Experience with cyber security controls.
• Ability to work independently and manage priorities.
• Experience in multi-site or remote environments.

Responsibilities

• Provide day-to-day IT support to employees and contractors.
• Maintain IT infrastructure across locations and troubleshoot faults.
• Administer Microsoft 365 and cloud services.
• Support cyber security controls and data protection.
• Configure and manage laptops, devices and AV equipment.
• Support IT projects and continuous improvement.
• Maintain technical documentation and asset records.
• Provide deputy support to IT & Comms Lead.

Skills

IT Support

Systems Administration

Networks & Wi-Fi

Microsoft 365

Cyber Security

Documentation

Third-Party Coordination

Asset Management

Remote Work

Tools

Microsoft 365

SharePoint

Teams

OneDrive

Entra ID

Job description

Location: Remote location with accommodation available

Role Purpose:

Provides technical and operational support to the IT & Communications function, helping to ensure company systems, networks, communications and technology services remain secure, reliable and available to support business operations. Work closely with the IT & Comms Lead, employees, contractors and operational teams to provide a reliable and responsive IT service across operations. Ongoing development, maintenance and improvement of company technology and communications systems and provides additional departmental cover when required.

Core Responsibilities:

• IT Support & Service Delivery – provide day-to-day technical support to employees and contractors, resolving hardware, software, account and connectivity issues and ensuring a responsive and professional IT service.
• Systems, Networks & Infrastructure – support the maintenance and monitoring of IT infrastructure across island and mainland locations, including networks, internet connectivity, Wi-Fi and communications systems; troubleshoot faults and coordinate external support where required.
• Microsoft 365 & Cloud Services – support the administration of Microsoft 365 and associated cloud services, including user accounts, permissions, Teams, SharePoint, OneDrive and user onboarding and offboarding.
• Cyber Security & Data Protection – support cyber security controls, access and device security, system updates and the response to security alerts and incidents, in line with company information security and data protection requirements.
• Hardware, Devices & Communications – configure, deploy and maintain laptops, mobile devices, communications equipment and other IT hardware, including asset records, repairs, replacements and equipment lifecycle management.
• AV & Operational Technology – support the operation and maintenance of AV and technology systems across the Project, including meeting rooms, displays and presentation equipment.
• Projects, Systems & Continuous Improvement – support IT and communications projects and the introduction of new systems and technology, identifying opportunities to improve reliability, security, efficiency and user experience.
• Documentation & Records – maintain accurate and up-to-date technical documentation, system information, asset records and IT procedures.
• Deputy & Departmental Support – support the IT & Comms Lead with the day-to-day operation of the function, providing departmental cover and assisting with priorities, suppliers and contractors where required.
• Operational Support & Safety – work safely and flexibly across island and mainland locations, supporting operational priorities and responding to urgent or business-critical IT and communications issues when required.

Person Specification

Previous experience in an IT support, systems administration, infrastructure or similar technical role.

Experience providing user support, including troubleshooting hardware, software, account and connectivity issues.

Experience supporting Microsoft 365 or similar cloud-based environments, including user accounts, permissions and access.

Experience supporting networks, Wi-Fi, internet connectivity, laptops, mobile devices and associated IT equipment.

Experience maintaining technical documentation, procedures and IT asset records.

Able to work independently, manage competing priorities and respond effectively to urgent technical issues.

Experience administering Microsoft 365, Entra ID, SharePoint, Teams and OneDrive.

Experience with cyber security, endpoint protection, access controls and security incidents or alerts.

Experience supporting IT infrastructure projects, communications, AV, CCTV or other operational technology.

Experience working with third-party IT suppliers and service providers.

Experience providing technical guidance or support to other IT team members.

Experience working in a remote, rural or multi-site operational environment.