Information Technology Administrator

Jackson James; Dallas (TX); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Jackson James is seeking a motivated IT professional to join their internal IT team in Dallas, TX. The role suits someone with 1–2 years of IT support or administration experience looking to broaden their skills across the Microsoft technology stack.

You will gain hands-on exposure to Microsoft 365, endpoint management, networking and general IT infrastructure, with a clear path toward increased responsibility and potential leadership opportunities.

Qualifikationen

• 1–2 years of experience in IT support or administration.
• Exposure to Microsoft 365 applications and administration.
• Familiarity with Microsoft Intune or endpoint management is a plus.
• Basic networking understanding (TCP/IP, DNS, DHCP).

Aufgaben

• Provide day-to-day IT support, troubleshooting hardware, software, connectivity and access issues.
• Administer and maintain Microsoft 365 services including Outlook, Exchange Online and SharePoint.
• Support Intune administration, device enrolment and endpoint management.
• Manage user accounts, permissions and onboarding/offboarding.
• Troubleshoot networking issues and ensure reliable connectivity.
• Set up and maintain IT equipment including laptops and mobiles.
• Assist with software updates, patching and maintenance.
• Contribute to IT security and access controls guidance.
• Maintain IT documentation and asset registers.
• Collaborate with external IT providers to resolve issues.

Kenntnisse

IT support

Microsoft 365

Endpoint management

Networking concepts

Windows administration

Troubleshooting

Communication skills

Customer service

Tools

Microsoft Intune

Exchange Online

SharePoint

Jobbeschreibung

We are partnered with a growing organisation looking to appoint a motivated IT professional to join their internal IT team.

This opportunity would suit someone with 1–2 years of IT support or administration experience who is looking to develop their technical skills across the Microsoft technology stack. Experience with Microsoft Dynamics 365 Business Central would be beneficial but is not essential, as the primary focus is on Microsoft 365, endpoint management, networking and general IT infrastructure.

You will play an important role in supporting day-to-day IT operations, helping to maintain reliable systems, resolve technical issues and ensure employees have the tools and technology they need to work effectively. This is an excellent opportunity for someone with a strong work ethic, a proactive mindset and a genuine hunger to learn and progress within IT.

The role offers hands‑on exposure to a broad range of technologies, the opportunity to take on increasing responsibility, and a clear pathway for long‑term career development, with the potential to progress into a senior IT leadership position. The organisation also places a strong emphasis on work‑life balance, with a structured working day and no expectation to take work home outside normal working hours.

Key Responsibilities

• Provide day‑to‑day IT support, troubleshooting hardware, software, connectivity, and access‑related issues.
• Assist with the administration and maintenance of Microsoft 365, including Outlook, Exchange Online and SharePoint.
• Support Microsoft Intune administration, including device enrolment, endpoint management, configuration, and compliance.
• Manage user accounts, permissions, access requests and employee onboarding and offboarding.
• Troubleshoot basic networking issues, including connectivity, Wi‑Fi, DNS and general network access.
• Set up, configure, and maintain laptops, desktops, mobile devices and other IT equipment.
• Assist with software installations, updates, patching and general systems maintenance.
• Help maintain IT security standards, access controls and endpoint protection policies.
• Maintain accurate IT documentation, asset registers and troubleshooting procedures.
• Work with external IT providers and vendors to investigate and resolve technical issues where required.
• Identify opportunities to improve IT processes, system reliability and the overall user experience.
• Develop knowledge across Microsoft technologies, networking, infrastructure and wider IT operations.
• Take ownership of technical issues and gradually assume greater responsibility as your skills develop.

Skills & Experience

• Approximately 1–2 years of experience in IT support, IT administration, helpdesk or a similar technical role.
• Exposure to Microsoft 365 applications and administration, ideally including Exchange Online, Outlook and SharePoint.
• Familiarity with Microsoft Intune, endpoint management, or device configuration would be advantageous.
• A basic understanding of networking concepts, including TCP/IP, DNS, DHCP and connectivity troubleshooting.
• Experience supporting Windows devices, user accounts and common business applications.
• An understanding of user permissions, access management and basic IT security principles.
• Strong troubleshooting and problem‑solving skills, with a logical approach to resolving technical issues.
• Good communication skills and a customer‑focused attitude.
• A proactive mindset, willingness to learn and the confidence to take ownership of tasks.
• Strong organisational skills and the ability to manage competing priorities effectively.