Customer Support Engineer

Epignosis; Ohio; Hybrid; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

Health coverage

Family policy

Daily meals

Commute support

Hybrid work

Learning budget

Starttech ecosystem access

Zusammenfassung

Epignosis is seeking a Customer Support Engineer to join our Customer Support team, delivering enterprise‑level technical support to customers via web, email, chat and other channels. You will own customer issues, diagnose and resolve them, escalate when needed, and provide timely feedback while documenting knowledge in KB notes.

Fluent English and a background in IT or CS are required. We offer a hybrid work model with an Athens base, including benefits and growth opportunities.

Qualifikationen

• Proven enterprise tech support experience.
• Fluent in English.
• Background in Information Technology, Computer Science, or equivalent.

Aufgaben

• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for escalation of unresolved issues to internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in knowledge base notes and articles.

Kenntnisse

HTML

CSS

JavaScript

APIs

English

Ausbildung

IT/CS background

Jobbeschreibung

At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than two decades, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable.

We're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 22+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations).

Our success is built on a team that believes that work should matter — not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.

That’s where you come in! We’re looking for a Customer Support Engineer to join our Customer Support team to provide enterprise level technical support to our customers via web, email, chat and other support channels.

Responsibilities

As a Customer Support Engineer, you will:

• Take ownership of customer issues and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.

To be successful in this role as a Customer Support Engineer, you should have:

• You have a good grasp of HTML, CSS and JavaScript- bonus points if you have knowledge of working with APIs.
• You have proven experience in enterprise tech support.
• You are fluent in English.
• Your background is in Information Technology, Computer Science or equivalent.
• You're a born problem solver, and helping customers gives you joy.

We've built a workplace where people can do the best work of their careers. Here's how we support that:

• Competitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.
• Stock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.
• Your health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank — all part of our health and wellness support.
• Comprehensive family support. We’re proud of our progressive family policy, one of the most generous in Greece.
• Daily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.
• Commute covered. OASA transport card or parking space near the office, whichever works for your commute.
• Hybrid work. Work from home and from our modern office in the heart of Athens.
• Learning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits — we fund it. Continuous learning is our mission and that includes you.
• Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long‑term growth.

Ready to grow your career while helping millions of people learn? Join us.