L2 Field Engineer Cybersecurity · Full-time · Experienced

LeadingIT; Northern (KY); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Company provided gear

Fully paid health/dental/vision

Open PTO policy

401k matching

Job summary

LeadingIT is a growing, security-focused MSP. This Level 2 Field Engineer role involves handling a wide range of client support requests, deploying hardware, imaging PCs, and traveling on-site to client locations.

You will diagnose issues, document steps, and continually look for improvements in procedures. The role emphasizes accountability, positivity, and excellence, with an ASCENSION plan and comprehensive benefits.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Strong troubleshooting and problem-solving abilities.
• Excellent documentation and note-taking skills.
• Must be able to communicate clearly with clients and team members.

Responsibilities

• Handle a massive variety of client support requests from a diverse client base.
• Hardware deployment to clients and PC imaging.
• Determine best solution based on customer details and issue.
• Travel on-site to client organizations and perform remote troubleshooting.
• Record notes and update customer status; create and maintain documentation.

Skills

Customer support

Troubleshooting

Documentation

Communication

Education

CompTIA A+ certification

CompTIA Network+ certification

Job description

Level 2 Field Engineer

Are you a perfectionist who enjoys following directions? Do you need variety and change to keep from getting bored? Do you agonize over details and making sure all your work is perfect? Do you enjoy solving problems? Are you a team player whose first question is “How can I help you?” Do you enjoy juggling multiple tasks?

What this role will entail:

• Handling a massive variety of client support requests from a diverse client base
• Hardware deployment to clients
• PC Imaging
• Determine the best solution based on the issue and details provided by customers
• Travel on-site to clients organization
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
• Walk the customer through the problem-solving process
• Address issues that have been escalated
• Perform remote troubleshooting
• Record notes regarding the issue and troubleshooting taken
• Create and maintain documentation

What we need from you (system requirements):

• Driven to succeed at work and in all of life, hard work required
• ACCOUNTABLE to our clients as well as our company
• Keep a POSITIVE mindset with a solution focus.
• Desire for EXCELLENCE in what we do, all day every day.
• HUMBLY CONFIDENT you can make it happen, and if not, able to ask for help.
• Proven experience as a help desk technician or other customer support role
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Passionate (and patient) about problem solving and customer service.
• Diligent with note taking, following process, and documentation.
• Driven to learn more, stay positive, and grow; not only as a team member but in all of life.
• CompTia A+ and Net+ certifications are a plus!

More about us: At LeadingIT, our people and our culture are at the heart of everything we do. We are a growing, security-focused MSP that runs on the Entrepreneurial Operating System (EOS). This means clarity, accountability, and alignment are not buzzwords here. They are how we operate every single day. We want everyone on our team to live their EOS life, which means having the ability to do what you love, with people you love, while making a huge difference, being compensated appropriately, with time for other passions.

Our core values are not posters on the wall. They are who we are.Accountable. Staying Positive. Chase Excellence. Driven. Humbly Confident.

Our all-inclusive total compensation and benefits package for this role includes:

• Salary for this role is $55,000.
• Ascension plan if applicable
• We provide 100% company paid health, dental, life, and vision benefits – value of $4,500 to $14,000/year
• We match 5% of your contributions to Guideline 401k – value of 5% of salary.
• Open Door PTO policy
• Company provided gear (notebook + softphone) as well as company clothing.

Additional Perks:

We’re building a company where success is shared. LeadingIT has committed to distributing $5 million in profit back to our team over the next 10 years—on top of fully paid benefits, unlimited PTO, and a people-first culture. We are building something that changes lives.For a more in depth look at our jobs/benefits/hiring timeline check out www.goleadingit.com/careers