ICONA Avalon- Front Desk Agent

Mahalo Resorts; Northern (KY); Hybrid; USD 24,000 - 30,000; Part time

Job summary

ICONA Avalon front desk team seeks a friendly Front Desk Agent to welcome guests, check them in and out, and handle inquiries with a smile. You will answer calls, take reservations, and ensure a smooth arrival and departure process.

You will also prepare bills, coordinate with housekeeping for room readiness, provide luggage assistance, and offer local dining and activity recommendations. The role requires a professional demeanor and the ability to multitask in a busy hotel environment.

Qualifications

• High school diploma or equivalent required.
• One-year hotel experience preferred.
• Strong communication and guest service skills.

Responsibilities

• Greet and welcome guests, check guests in/out.
• Answer the phone in a pleasant manner and assist with reservations.
• Prepare bills and collect payments for visits.
• Coordinate with housekeeping and other departments for room readiness.
• Provide luggage assistance and local recommendations.
• Arrange transportation and respond to inquiries about hotel services.
• Maintain accurate hotel records and ensure guest satisfaction.
• Attend weekly Aloha Culture Meeting and adhere to policies.

Skills

Communication

Guest Focus

Stress Management

Thoroughness

Education

High school diploma or equivalent

Job description

ICONA Avalon- Front Desk Agent# ICONA Avalon- Front Desk AgentICONA Golden Inn LLC - Avalon, NJ 08202## OverviewPosition TypePart TimeCategoryHospitality - Hotel## Description**Job Title**Front Desk Agent**Classification** Non-Exempt**Reports to** Front Desk Manager**Job Description****Summary/Objective**The Front Desk Agent is responsible for welcoming guests, checking guests in/out and making guests feel comfortable in their environment.**Essential Functions**1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.2. Greets and welcomes guests.3. Assigns rooms and keys.4. Answer the phone in a pleasant manner.5. Makes reservations.6. Collects and distributes messages for guests.7. Prepares bills and collects payment for visits.8. Coordinates with various departments to ensure rooms are ready for check-in.9. Answers inquiries regarding hotel area and services.10. Provide luggage service when needed.11. Provide suggestions of places to visit, eat and shop.12. Arranges transportation.13. Maintains hotel records.14. All guests must be treated in a manner to ensure their complete satisfaction. Always strive to exceed guests’ expectations.15. Performs other duties as directed.16. Weekly attendance to Aloha Culture Meeting.**Competencies*** Communication Proficiency.* Guest Focus.* Stress Management/Composure.* Thoroughness**Supervisory Responsibility**This position has no supervisory responsibilities.**Work Environment**This position operates in a hotel setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping and crouching. The position may require lifting of products weighing up to 50 pounds.**PHYSICAL ENVIRONMENTAL DEMANDS:**Stand- Over 2/3rd of the timeWalk- Over 2/3rd of the timeSit- Under 1/3rd of the timeUse hands to fingers, handle or feel- Over 2/3rd of the timeReach with arms and hands- Over 2/3rd of the timeClimb or balance- Up to 2/3rd of the timeStoop, kneel, crouch or crawl- Up to 2/3rd of the timeTalk or hear- Over 2/3rd of the timeLift minimum of 5lbs.- 50 lbs.- Over 2/3rd of the timeAdherence to all policy and procedures delineated in the ICONA Handbook**Position Type/Expected Hours of Work**This is a full-time position. This role requires forty, plus hours to include, nights weekends and holidays.**Travel**No travel is expected for this position.**Other Duties**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.## Qualifications**Required Education and Experience**High school diploma or equivalent required.One-year prior hotel experience.