ICM Caseworker

theirc; United States; Hybrid; USD 53,000 - 58,000; Full time

Job summary

The International Rescue Committee (IRC) is seeking an Intensive Case Management (ICM) Caseworker to help vulnerable refugees and ORR-eligible populations access essential services. You will conduct intake, develop SMART self-sufficiency plans, and coordinate with healthcare, social services, and community partners.

The role requires strong English skills, ability to work across cultures, and a commitment to documenting services in IRC's ETO database.

Qualifications

• Bachelor's degree in social work, public health, or related field.
• 1–2 years of case management experience with similar populations.
• Fluent in English; Dari/Pashto language skills preferred.
• Valid driver's license and access to a personal vehicle.

Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments.
• Develop individualized SMART self-sufficiency plans for each client.
• Assist clients in navigating healthcare and social service systems.
• Maintain up-to-date documentation in case files and ETO.
• Engage in community outreach and train volunteers as needed.
• Respond to client crises with supervisor guidance.

Skills

Relationship building

Multicultural communication

Problem solving

Time management

Attention to detail

English fluency

Education

Bachelor's degree in social work, public health, or related field

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview

The Intensive Case Management (ICM) Caseworker will address barriers to safety and wellness for especially vulnerable refugees, asylees, and other ORR-eligible populations. The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants. They work closely with clients, colleagues, and external parties to develop service plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.

Major Responsibilities

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client's progress towards goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs. The ICM caseworker may also be expected to maintain a strong relationship with local and state level refugee coordinators and health coordinators to ensure client needs are met.
• Provide clients with extended orientation on a variety of topics such as women's health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client's case file to ensure services are properly documented throughout the client's service period; document all services provided in IRC's database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Job Requirements

• Education: Bachelor's degree in social work, public health, or related field of study preferred.
• Work Experience: Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Demonstrated Skills & Competencies:
  • Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
  • Demonstrated success working and communicating effectively in a multi-cultural environment.
  • Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
  • Attention to detail and accuracy in work product.
  • Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver's license and access to a personal, insured vehicle.

This position is expected to end of September 30, 2027.

Working Environment

A combination of standard office environment, remote work, and 'field' time within the service delivery area to perform the above outlined responsibilities. May require occasional weekend and/or evening work.

Compensation

Compensation: (Pay Rate: $25.37-$28/hr). Ranges are based on