Caseworker

International Rescue Committee; Phoenix (AZ); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

Retirement plan

Disability & life insurance

EAP

Job summary

The International Rescue Committee (IRC) in Phoenix, AZ seeks a Caseworker to provide trauma-informed case management, helping refugees and ORR-eligible immigrants achieve self-sufficiency.

Key duties include intakes, goal planning, coordinating benefits/ housing/ healthcare, and collaborating with partners while ensuring timely documentation and adherence to IRC policies.

Qualifications

• Bachelor’s degree in Social Work or related field strongly preferred; comparable work experience may be substituted.
• Minimum 2 years of case management experience in a social services environment.
• Proficiency in English; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Responsibilities

• Conduct intakes and needs assessments for enrolled clients.
• Develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs) with clients.
• Provide trauma-informed case management, including referrals and advocacy.
• Coordinate access to housing, benefits, healthcare, education, and employment services.
• Monitor client progress and keep case files/data systems updated.
• Maintain relationships with community partners to expand resources.
• Participate in case conferences, team meetings, and trainings.
• Adhere to IRC policies including safeguarding and confidentiality.

Skills

Organizational skills

Time management

Written & verbal communication

Cross-cultural teamwork

Problem solving

Microsoft Office

Education

Bachelor’s degree in Social Work or related field

Tools

Microsoft Office

Job description

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Caseworker provides trauma-informed services to refugees and other ORR-eligible immigrants to support a positive integration experience and the achievement of client self-sufficiency. This position delivers individualized case management services, develops self-sufficiency plans in partnership with clients, and connects households to essential resources in the community. The Caseworker works closely with clients, colleagues, and external service providers to ensure timely access to benefits, housing, healthcare, employment, and other supports necessary for successful resettlement.

Major Responsibilities

• Conduct intakes and needs assessments to identify strengths, barriers, and goals for enrolled clients.
• Develop Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs) with clients, ensuring alignment with program and donor requirements.
• Provide trauma-informed case management services, including direct support, referrals, and advocacy with service providers.
• Coordinate access to housing, benefits, healthcare, education, and employment services.
• Monitor client progress toward goals, adjusting plans as needed, and ensure documentation is timely and accurate in case files and data systems.
• Maintain strong relationships with community partners and service providers to expand available resources for clients.
• Participate in case conferences, team meetings, and trainings to promote quality service delivery and professional development.
• Follow all IRC policies and procedures, including safeguarding, data protection, and confidentiality protocols.

Education

Job Requirements

• Bachelor’s degree in Social Work or related field strongly preferred; comparable work experience may be substituted.

Work Experience

• Minimum 2 years of case management experience in a social services environment.
• Experience working with vulnerable or underserved populations preferred.

Demonstrated Skills And Competencies

• Strong organizational and time-management skills; detail-oriented.
• Ability to work effectively as part of a cross-cultural, multi-disciplinary team.
• Problem-solver with ability to work independently and manage competing priorities.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, Teams).
• Excellent verbal and written communication skills; public speaking experience preferred.

Language Skills

• Proficiency in English required; bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred.

Certificates Or Licenses

• Valid driver’s license, active insurance policy, and access to reliable transportation.
• Must possess or be eligible for a fingerprint clearance card per Arizona state law.

Working Environment

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional evening or weekend work may be required.
• Must be able to lift 35-50 pounds (furniture, household supplies, food boxes).

Compensation

($20.97/hr). Compensation is based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Professional Standards:

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits:

IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.