iCloud & Apple ID Readiness PM - Release & Support

MaziCTools; United States; Remote; USD 136,000 - 249,000; Full time

Benefits offered by this job

Stock programs

Employee Stock Purchase Plan

Medical and dental coverage

Tuition reimbursement

Job summary

AppleCare Engineering is seeking an extraordinary Readiness Project Manager to oversee product delivery from a support perspective in the iCloud and Apple ID space. You will lead the release of unreleased products, identify customer pain points, and shape corrective actions, ensuring a smooth transition to ongoing support.

Forge strong cross-functional relationships across Apple to communicate deliverables and prepare materials for internal and public channels.

Qualifications

• Minimum 5 years of experience in technical support or related area.
• 2+ years experience in project management/coordination.
• Excellent written and verbal communication skills at all levels of the organization.
• BS degree in engineering or equivalent experience.

Responsibilities

• Oversee product delivery from a support perspective in the iCloud and Apple ID space.
• Lead release readiness for unreleased products and services.
• Forge cross-functional relationships and communicate release deliverables to stakeholders.
• Coordinate post-launch support and deliver solutions.
• Create internal and public-facing materials to cover all support channels.

Skills

Project management

Communication skills

Analytical skills

Leadership

Time management

Attention to detail

Cross-functional collaboration

Education

BS degree in engineering

Tools

Wrike

Cloud services familiarity

Job description

AppleCare Engineering is seeking an extraordinary Readiness Project Manager to oversee product delivery from a support perspective in the iCloud and Apple ID space. You will lead the release of unreleased products, identify customer pain points, and shape corrective actions, ensuring a smooth transition to ongoing support.

Forge strong cross-functional relationships across Apple to communicate deliverables and prepare materials for internal and public channels.