Global Mail-In Service Readiness Lead

Apple, Inc.; Sunnyvale (CA); On-site; USD 150,000 - 180,000; Full time

Job summary

Apple Inc. in Sunnyvale, California, seeks a Mail-In Readiness Program Manager within the AppleCare Hardware Readiness group.

You will lead cross-functional readiness activities for new product introductions, coordinating with Engineering, Finance, DC/ROR Operations, and Supply Chain to ensure mail-in service channels deliver exceptional customer experiences at product launches globally. Responsibilities include end-to-end planning, site readiness, and cost/performance optimization across lines

Responsibilities

• Lead end-to-end AppleCare mail-in service readiness planning and execution for new product introductions globally across all LOBs and geographies
• Drive mail-in site readiness activities in partnership with Engineering, Operations, Systems, Supply Chain, and vendor teams — ensuring zero-escalation, on-time launches
• Define and evolve service strategies including repair approaches, site capabilities, and post-NPI performance monitoring frameworks
• Communicate requirements and schedules to facilitate technical readiness with HW Readiness, Engineering and Supply Chain teams
• Identify, assess, and mitigate readiness risks throughout the product development lifecycle, escalating issues and driving timely decisions with executive teams
• Drive mail-in channel strategy using cost and performance metrics across lines of business, partnering with AppleCare Finance to validate cost-per-repair benchmarks and identify material cost reduction opportunities
• Develop scalable frameworks, documentation, and processes

Job description

Apple Inc. in Sunnyvale, California, seeks a Mail-In Readiness Program Manager within the AppleCare Hardware Readiness group.

You will lead cross-functional readiness activities for new product introductions, coordinating with Engineering, Finance, DC/ROR Operations, and Supply Chain to ensure mail-in service channels deliver exceptional customer experiences at product launches globally. Responsibilities include end-to-end planning, site readiness, and cost/performance optimization across lines