Ice Rink Host: Create Fun, Safe Skating Experiences

The Sports Facilities Advisory & Management; Chicago (IL); On-site; USD 17,000 - 25,000; Part time

Job summary

Gallagher Ice Rink at Gallagher Way is seeking a friendly Skate Host for the seasonal operations in Chicago, IL. You will monitor the ice, assist guests, and help ensure a safe, welcoming environment for all skaters.

The role emphasizes guest service, safety, and teamwork, with responsibilities including incident response, event support, and adherence to rink rules. Evening and weekend availability is required.

Qualifications

• Must be at least 18 years old.
• Intermediate level skater or better.
• Available to work evenings, weekends, and holidays.
• Skate for extended periods (4–8 hours).
• Excellent guest service skills required.
• Experience as Skate Host or similar role preferred.

Responsibilities

• Actively monitor skaters on the ice to maintain safety and fun.
• Greet guests warmly and offer guidance and support.
• Provide exceptional guest service on and off the ice.
• Educate skaters on rink rules and safety procedures.
• Alert management to unsafe ice conditions.
• Run policies and procedures professionally and accurately.
• Assist guests during incidents or falls and contact management as needed.
• Resolve guest concerns or direct to the appropriate Manager.
• Help maintain cleanliness and safety of the ice and surrounding area.
• Assist with events, including setup, monitoring, and cleanup.
• Participate in trainings and team meetings; support cross-department needs.
• Execute other duties as assigned by management.

Skills

Guest service

Team player

Energetic

Skating ability

Job description

Gallagher Ice Rink at Gallagher Way is seeking a friendly Skate Host for the seasonal operations in Chicago, IL. You will monitor the ice, assist guests, and help ensure a safe, welcoming environment for all skaters.

The role emphasizes guest service, safety, and teamwork, with responsibilities including incident response, event support, and adherence to rink rules. Evening and weekend availability is required.