Winter Guest Services Associate — Ice Rink (Part-Time)

ASM Global; Chicago (IL); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid Leave Accrual

Sick Time Accrual

401(k) eligibility upon meeting prog.

Job summary

Legends Daley Park is seeking seasonal guest services staff for the winter ice-skating season at Maggie Daley Park in Chicago. You will greet guests, provide information, and help with skate rentals while ensuring safety and a welcoming atmosphere.

This part-time, non-exempt position requires reliability, flexibility for mornings/afternoons/evenings, and participation in group events and programming. Training and a fun, inclusive environment are provided.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in customer service, recreation, or events is preferred.
• Ability to work in cold and warm weather conditions.
• AED/CPR certified; training may be required.
• Reliable transportation in all weather conditions.

Responsibilities

• Greet guests warmly and provide friendly, professional assistance.
• Share information about rink rules, skate rentals, park programs, and events.
• Encourage safe behavior and enforce rink policies.
• Report incidents, injuries, or unsafe conditions to supervisors immediately.
• Fit, distribute, and collect rental skates and helmets.
• Maintain cleanliness and organization of the rental area and equipment.
• Sanitize skates and gear between uses.
• Help keep warming tents, locker areas, and common spaces clean and inviting.
• Manage lines, direct guest traffic, and promote efficient flow throughout the facility.
• Assist with group activities, themed skate nights, and other park programming.
• Contribute to a festive and inclusive atmosphere during special events.
• Complete other job responsibilities and duties as assigned.

Skills

Customer service

Communication

Multitasking

Safety awareness

Reliability

Tools

Online reservation system

Check-in technology

Job description

Legends Daley Park is seeking seasonal guest services staff for the winter ice-skating season at Maggie Daley Park in Chicago. You will greet guests, provide information, and help with skate rentals while ensuring safety and a welcoming atmosphere.

This part-time, non-exempt position requires reliability, flexibility for mornings/afternoons/evenings, and participation in group events and programming. Training and a fun, inclusive environment are provided.