Ice Ribbon Monitor

City of Westfield (IN); Fishers (IN); On-site; USD 17,000 - 25,000; Part time

Job summary

City of Westfield (IN) is seeking seasonal Ice Ribbon Monitors for the Grand Junction Plaza Ice Ribbon. The incumbents will serve as Ice Ribbon Monitors for the Parks and Recreation Department and perform a variety of general programs and office support duties.

The role emphasizes strong customer service, safety enforcement of rink rules, facility setup, and assisting guests with equipment and information. Training is provided; shifts include early mornings, evenings, weekends, and holidays.

Qualifications

• No prior experience is necessary; training will be provided.
• Valid driver's license in Indiana.

Responsibilities

• Check-in attendees that have pre-purchased session tickets.
• Provide attendees with ice skates.
• Deliver high-quality customer service to renters, participants, and visitors.
• Enforce rink rules and safety protocols on the ice and in the facility.
• Respond to emergencies or incidents following safety procedures.
• Assist in setting up facility use and opening/locking the Ice Ribbon.
• Explain proper use of Ice Ribbon facilities and equipment.
• Maintain the Ice Ribbon and related equipment; report safety concerns.

Skills

Customer service

Strong communication

Multi-tasking

Team player

Outdoor work

Education

No prior experience required

Job description

General Definition of Work

The City of Westfield is seeking seasonal Ice Ribbon Monitors working for the Grand Junction Plaza Ice Ribbon. The incumbent will serve as Ice Ribbon Monitor for the Parks and Recreation Department and is responsible for a variety of general programs and office support duties.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Check-in attendees that have pre-purchased session tickets.
• Provides attendees with ice skates.
• Provides a high level of customer service to all renters, participants, and visitors while promoting a positive and welcoming atmosphere.
• Responds to citizen concerns regarding facility operations and programs, including rule interpretation and competition results.
• Monitors Ice Ribbon to ensure the safety of skaters and enforces rules and regulations.
• Responds promptly and effectively to any emergencies or incidents on the ice, following established safety protocols.
• Assists in setting up arrangements for facility use.
• Explains proper use of Ice Ribbon facilities and equipment, and performs basic custodial duties.
• Attends events and functions at the Ice Ribbon to open and lock up the facility and monitors proper usage and maintenance of the facilities and equipment.
• Assists in maintaining the Ice Ribbon and all associated equipment.
• Assists in inspecting general condition of facilities and equipment to help ensure participant’s safety. Reports safety concerns to direct supervisor.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with businesses, volunteers, and the general public; Strong communication and interpersonal skills needed to interact with visitors of all ages and backgrounds; Ability to multi-task; Serve as an active member of the Ice Rink staff, which will include a mix of early mornings, late nights, weekends, and holidays; Enthusiastic personality interested in providing exemplary customer service in a fast-paced environment; Ability to add to a supportive team environment; Willingness and ability to work outside in various weather conditions; Must pass a comprehensive background check.

Education and Experience

No prior experience is necessary. Training will be provided.

Physical Requirements

This work requires the frequent exertion of up to 10 pounds of force; heavy lifting requirement up to 75 pounds; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; operating machines and observing general surroundings and activities; work is generally in a moderately noisy location (e.g. business office, light traffic).

Special Requirements:

Valid driver's license in the State of Indiana.