Ice Ribbon Manager

City of Westfield (IN); Fishers (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

City of Westfield (IN) seeks a seasonal Ice Ribbon Manager for the Grand Junction Plaza Ice Ribbon. The role supervises daily facility operations, coordinates staff, ensures safety rules, and delivers customer service excellence to renters and visitors.

Responsibilities include training, scheduling, timesheet reviews, equipment maintenance, skate check-in, and facility setup. Strong communication and flexibility for evenings, weekends, and holidays are essential.

Qualifications

• Excellent written and verbal communication skills.
• Strong organizational, coordinating, and interpersonal abilities.
• Experience with point of sale systems and coaching staff.
• Flexible with evenings, weekends and holidays; outdoor work in varying weather.

Responsibilities

• Oversees day-to-day operations at Grand Junction Plaza Ice Ribbon.
• Serves as primary point of communication with Ice Ribbon staff and leads by example.
• Manages training, scheduling and timesheets for Ice Ribbon staff.
• Maintains Ice Ribbon and related equipment; enforces safety rules.
• Checks in attendees with pre-purchased session tickets and provides skates.
• Open/close facility, monitor usage, and ensure a welcoming atmosphere.
• Responds to emergencies and citizen concerns; performs other duties as assigned.

Skills

Customer service

Communication

Staff training

Leadership

Scheduling

Safety awareness

Flexibility

Multitasking

Education

High school diploma or GED

Job description

General Definition of Work

The City of Westfield is seeking seasonal Ice Ribbon Managers working for the Grand Junction Plaza Ice Ribbon. The incumbent will serve as Ice Ribbon Manager for the Parks and Recreation Department and is responsible for a variety of general programs and office support duties.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Oversees day-to-day operations at the Grand Junction Plaza Ice Ribbon, ensuring smooth and efficient functioning of all aspects of the facility.
• Serves as the primary point of communication with all Ice Ribbon staff and serves as a role modelfor the team.
• Oversees Ice Ribbon staff and ensures that they are adequately trained.
• Manages training, scheduling, and reviews timesheets for Ice Ribbon staff.
• Assists in maintaining the Ice Ribbon and all associated equipment.
• Assists in inspecting general condition of facilities and equipment to help ensure participant’s safety. Reports safety concerns to direct supervisor.
• Check-in attendees that have pre-purchased session tickets.
• Provides attendees with ice skates.
• Monitors Ice Ribbon to ensure the safety of skaters and enforces rules and regulations.
• Assists in setting up arrangements for facility use, explains proper use of Ice Ribbon facilities andequipment, and performs basic custodial duties.
• Attends events and functions at the Ice Ribbon to open and lock up the facility and monitorsproper usage and maintenance of the facilities and equipment.
• Provides a high level of customer service to all renters, participants, and visitors while promotinga positive and welcoming atmosphere.
• Responds to citizen concerns regarding facility operations and programs, including ruleinterpretation and competition results.
• Responds quickly to emergencies, taking decisive action and involving additional assistance asneeded to ensure the safety and well-being of all individuals in the facility.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

Ability to establish and maintain effective working relationships with businesses, volunteers, and the general public; Demonstrates excellent written and verbal communication skills; Demonstrates sound organizational, coordinating, and interpersonal skills; Proficient in running point of sale operating systems with an ability to train and coach other staff members; Proven job reliability, diligence, dedication, and attention to detail; Ability to multi-task; Enthusiastic personality interested in providing exemplary customer service in a fast-paced environment; Strong understanding for importance of job execution is necessary along with taking responsibility for decision making; Ability to add to a supportive team environment; Must be flexible with working evenings, late nights, weekends, and holidays; Willingness and ability to work outside in various weather conditions; Ability to pass a comprehensive background check.

Education and Experience

High school diploma or GED preferred. 2 plus years of related work experience preferred. Personnel management experience is preferred.

Physical Requirements

This work requires the frequent exertion of up to 20 pounds of force; heavy lifting requirement up to 75 pounds; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting; work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; operating machines and observing general surroundings and activities; work is generally in a moderately noisy location (e.g. business office, light traffic).