Ice Machine Technician II — Field Service Pro (Vehicle Included)

Easy Ice; Harwood Heights (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

Company vehicle

401k match

PTO and Holidays

Fitness membership reimbursement

Growth opportunities

Team collaboration

Job summary

Easy Ice is seeking a Customer-Facing Technician II to join our service team. You will install, maintain, repair, and troubleshoot ice machines at customer sites, ensuring optimal performance and customer satisfaction.

The role requires a proactive, safety-conscious approach and the ability to work in a fast-paced, field-based environment. You will collaborate with teammates, train junior technicians, and maintain accurate service records to improve future support.

Qualifications

• Experience in diagnosing and repairing commercial equipment.
• Strong communication skills with customers and team members.
• Ability to manage time effectively and prioritize service tasks.

Responsibilities

• Install, maintain, troubleshoot, and repair ice machines to maximize uptime.
• Lead on-site visits with focus on safety and efficiency.
• Document service actions with photos, forms, and reports.

Skills

Customer service

Communication

Time management

Problem solving

Education

High school diploma or GED

Technical training preferred

Tools

EPA 2 Certification

Job description

Easy Ice is seeking a Customer-Facing Technician II to join our service team. You will install, maintain, repair, and troubleshoot ice machines at customer sites, ensuring optimal performance and customer satisfaction.

The role requires a proactive, safety-conscious approach and the ability to work in a fast-paced, field-based environment. You will collaborate with teammates, train junior technicians, and maintain accurate service records to improve future support.