Ice Cream Shop Shift Leader

Primo Partners, LLC; Pigeon Forge (TN); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

One free large item after each shift

Complimentary birthday cake during the

Job summary

Team Primo’s Ben & Jerry’s in Pigeon Forge, TN is seeking a part-time Guest Service Team Leader to guide shifts, delegate tasks and motivate a team to deliver outstanding guest experiences. This role supports in-store operations and off-premise events, with a focus on maintaining energetic, friendly service.

The position offers an hourly base pay with tips, weekend and late-night flexibility, and perks such as a free large item after each shift and a birthday cake during your birth month.

Qualifications

• Proven ability to lead and inspire a team in a customer service setting.
• Strong interpersonal and communication skills.
• Enthusiasm for community involvement and upholding high service standards.

Responsibilities

• Lead shifts and delegate tasks to team members.
• Inspire and coach the team to deliver exceptional guest experiences.
• Engage with guests in-store and at off-premise events to maintain high service standards.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Pigeon Forge, TN, US

Salary Range: $14.00 To $20.00 Hourly

Guest Service Team Leader - Master of Service and Leadership

Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben & Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment. You will guide shifts, delegate tasks, and inspire your team to excel in every interaction.

Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture.

Join Team Primo’s Ben & Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow.

Position Overview:

• Highlights: Leadership Development, Hands-On Training, Community Engagement
• Job Type:Part-Time Guest Service Team Leader
• Work Hours: Flexibility to work weekends and late nights required
• Base Pay:Competitive Hourly Rate + Tips
• Benefits:One free large item after each shift, complimentary birthday cake during your birthday month

Required Experience:

• Proven ability to lead and inspire a team in a customer service setting.
• Strong interpersonal and communication skills.
• Enthusiasm for community involvement and upholding high service standards.