Guest Service Team Lead

Ben & Jerry's-Primo Partners; Myrtle Beach (SC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

One free large item after each shift

Birthday cake during birthday month

Job summary

Team Primo’s Ben & Jerry’s in Myrtle Beach, SC is seeking a Part-Time Guest Service Team Leader to guide shifts, train staff, and maintain high service standards in a vibrant ice cream shop. You’ll lead by example, handle guest interactions, and help create a welcoming community hub.

The role offers flexible weekend and evening hours, with a base hourly rate plus tips. If you are passionate about service, leadership, and making daily experiences sweeter for guests, join us to grow with a locally

Qualifications

• Proven ability to lead and inspire a team in a customer service setting.
• Strong interpersonal and communication skills.
• Enthusiasm for community involvement and upholding high service standards.

Responsibilities

• Lead and supervise guest service shifts to ensure high-quality guest experiences.
• Train and mentor team members; manage daily operations during shifts.
• Foster a positive, energetic work culture and ensure adherence to company standards.

Skills

Leadership

Communication

Community engagement

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Broadway South, Myrtle Beach, SC, US

Salary Range: $12.00 To $18.00 Hourly

Guest Service Team Leader - Master of Service and Leadership

Are you ready to lead with enthusiasm and ensure every guest leaves happier? As a Guest Service Team Leader at Team Primo's Ben & Jerry's, you will play a pivotal role in our scoop shop operations, particularly when senior management is not present. This position is perfect for detail-oriented leaders who thrive in a vibrant, community-focused environment. You will guide shifts, delegate tasks, and inspire your team to excel in every interaction.

Immerse yourself in the heart of our daily operations, both in-store and during off-premise events. You'll become a flavor coach, managing guest interactions and ensuring operational excellence. This role requires a proactive approach, with a focus on maintaining high standards and fostering a supportive and energetic work culture.

Join Team Primo’s Ben & Jerry’s, where work meets fun and creativity. Established in 2008 by lifelong friends, our locally owned and operated franchise is dedicated to spreading joy through ice cream. We offer a dynamic work environment where every team member is valued and has the opportunity to grow.

Ready to become a leader in our team and make each day sweeter for everyone involved? We're looking for someone who is not only passionate about service but also eager to make a positive impact in the community and lead by example.

Position Overview:

• Highlights: Leadership Development, Hands-On Training, Community Engagement
• Job Type:Part-Time Guest Service Team Leader
• Work Hours: Flexibility to work weekends and late nights required
• Base Pay:Competitive Hourly Rate + Tips
• Benefits:One free large item after each shift, complimentary birthday cake during your birthday month

Required Experience:

• Proven ability to lead and inspire a team in a customer service setting.
• Strong interpersonal and communication skills.
• Enthusiasm for community involvement and upholding high service standards.