IBM Connect:Direct Specialist

Array; United States; Remote; USD 69,000 - 83,000; Part time

Benefits offered by this job

Full medical, dental, vision

Unlimited PTO

401k match

Parental leave

Desk setup subsidy

Wifi/cell phone stipend

Summer Fridays

Commuter benefits

Job summary

Array is a remote-first fintech-focused technology company delivering data solutions for digital brands, financial institutions, and fintechs. We are seeking an IBM Connect:Direct Specialist to ensure data accuracy, maintain system functionality, and resolve issues on an on-call, hourly basis.

This role requires extensive IBM Connect:Direct experience, US citizenship, and the ability to meet security standards.

Qualifications

• Extensive IBM Connect:Direct experience including troubleshooting and maintenance.
• US citizenship and eligibility to work in the United States.
• Active security clearance preferred or ability to meet compliance and security standards.

Responsibilities

• Configure IBM Connect:Direct with customers and perform QA to verify data accuracy and transfer integrity.
• Troubleshoot IBM Connect:Direct system issues and coordinate with DCSA as needed.
• Monitor system performance and proactively address irregularities to maintain operations.
• Collaborate with stakeholders to resolve issues from external sources and ensure protocol compliance.
• Stay informed on system updates and implement necessary adjustments.

Skills

IBM Connect:Direct

Troubleshooting

System maintenance

US citizenship

Security clearance

On-call support

Job description

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As an IBM Connect:Direct Specialist at Array, you will leverage your expertise in specialized systems to ensure data accuracy, maintain system functionality, and resolve technical issues efficiently. This is an on-call, hourly contract role with no minimum hours guaranteed, requiring availability on demand to address system-related needs.

You will:

• Configure IBM Connect:Direct system with customers and Conduct quality assurance (QA) reviews to confirm data accuracy and transfer integrity
• Troubleshoot and resolve IBM Connect:Direct-specific system issues, including diagnosing problems and coordinating with DCSA as needed.
• Monitor IBM Connect:Direct system performance, addressing irregularities proactively to maintain operational continuity.
• Collaborate with stakeholders to resolve system issues originating from external sources and ensure compliance with all relevant protocols.
• Stay informed on system updates and implement necessary adjustments to maintain optimal functionality.

You have:

• Extensive experience with IBM Connect:Direct, including troubleshooting and system maintenance expertise.
• U.S. citizenship and compliance with all eligibility requirements, including willingness to perform duties subject to applicable FAR provisions.
• Active United States Government security clearance (preferred) or the ability to meet compliance and security standards.
• Strong problem-solving skills and the ability to provide on-demand, high-quality support for critical system needs.

Nice to have:

• Familiarity with DoD or DCSA systems and protocols, with a preference for candidates with direct experience.

Pay transparency: $50/hr, depending on experience.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - IBM technical Interview.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

Not sure if you meet the Qualifications? We know that folks tend to only apply if they check every box. If you think you have the appropriate qualifications, but don’t meet every single one, we encourage you to still apply. We’d love to hear from you.

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants - if you need an accommodation to participate in the application or interview process, please email [e-mail] to make your request.

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