IAM Security Ops SME — CyberArk & Incident Mgmt

Raas Infotek LTD; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Raas Infotek LTD in Miami, FL is seeking an IAM Subject Matter Expert (Support & Ops) to manage and resolve escalated incidents in the Microsoft Entra Identity & Access Management domain. The role emphasizes timely resolution, compliance with SLAs, and mentoring teams in CyberArk PAM implementations.

The candidate will analyze root causes, prepare detailed reports, and engage with stakeholders to drive operational excellence and improve customer satisfaction.

Qualifications

• Proficient in IAM project management methodologies and CyberArk PAM (Vault, PSM, CPM, PVWA).
• Strong analytical skills focused on incident resolution and performance reporting.
• Excellent communication and presentation skills for stakeholders.
• Familiarity with change management processes and capacity planning.

Responsibilities

• Ensure on-time resolution and quality compliance of escalated IAM incidents using CyberArk PAM tools and project management practices.
• Mentor team members by sharing CyberArk PAM best practices and maintaining SOPs and documentation.
• Validate change order plans, ensure human-error compliance, and participate in capacity planning.
• Engage in customer meetings to gather feedback and improve satisfaction with clear communication.
• Prepare root-cause and trend analyses with detailed reports for stakeholders.

Job description

Raas Infotek LTD in Miami, FL is seeking an IAM Subject Matter Expert (Support & Ops) to manage and resolve escalated incidents in the Microsoft Entra Identity & Access Management domain. The role emphasizes timely resolution, compliance with SLAs, and mentoring teams in CyberArk PAM implementations.

The candidate will analyze root causes, prepare detailed reports, and engage with stakeholders to drive operational excellence and improve customer satisfaction.