IAM Project Lead & CyberArk SME

HCLTech; Florida; On-site; USD 110,000 - 160,000; Full time

Job summary

HCL Technologies Limited is seeking a Subject Matter Expert (Support & Ops) to manage escalated IAM incidents leveraging CyberArk PAM and strong project management. The role emphasizes mentoring teams, documenting SOPs, and driving ongoing improvements through analytics and stakeholder discussions.

The candidate will engage in capacity planning, change management, and customer meetings to ensure timely resolutions and high customer satisfaction across IAM operations.

Qualifications

• Proficient in IAM project management methodologies and CyberArk PAM implementations.
• Strong analytical skills focused on incident resolution and performance reporting.
• Excellent communication and presentation skills for stakeholder engagement.
• Familiar with change management processes and capacity planning principles.

Responsibilities

• Ensure on-time resolution and quality compliance of escalated IAM incidents according to SLAs.
• Mentor team members and administrators on CyberArk PAM implementations and SOPs.
• Validate change order plans and participate in capacity planning to optimize resources.
• Participate in customer meetings to gather feedback and improve customer experience.
• Prepare detailed root-cause and trend analyses and present findings to stakeholders.

Skills

IAM PM

Incident resolution

Performance reporting

Stakeholder communication

Change management

Capacity planning

Tools

CyberArk PAM – Vault

CyberArk PAM – PVWA

CyberArk PAM – CPM

CyberArk PAM – PSM

Job description

HCL Technologies Limited is seeking a Subject Matter Expert (Support & Ops) to manage escalated IAM incidents leveraging CyberArk PAM and strong project management. The role emphasizes mentoring teams, documenting SOPs, and driving ongoing improvements through analytics and stakeholder discussions.

The candidate will engage in capacity planning, change management, and customer meetings to ensure timely resolutions and high customer satisfaction across IAM operations.