IAM Operations SME — CyberArk PAM Expert & Mentor

HCL Technologies Limited; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

CyberArk Certification (optional)

CIAM Certification (optional)

Job summary

HCL Technologies Limited is seeking an IAM Operations SME to lead the resolution of escalated incidents within the Support & Operations team, with emphasis on CyberArk PAM technologies to ensure SLA adherence and high service quality.

You will mentor teammates, create SOPs, maintain documentation, and engage stakeholders to drive operational excellence while performing root cause and trend analyses for performance reporting.

Qualifications

• Experience with IAM concepts and CyberArk PAM technologies.
• Proficient in incident management and SLA adherence.
• Ability to document SOPs and maintain knowledge bases.
• Strong analytical skills for root cause and trend analysis.
• Excellent communication and stakeholder management.

Responsibilities

• Ensure timely resolution and quality compliance of escalated incidents in IAM operations using CyberArk PAM technologies.
• Mentor team members on IAM best practices and develop SOPs with comprehensive documentation.
• Validate change order plans and participate in capacity planning discussions to optimize resources.
• Engage in customer meetings to gather feedback and improve customer satisfaction.
• Conduct root cause and trend analyses to prepare performance reports for key stakeholders.

Skills

IAM Principles

CyberArk PAM Technologies

Incident Management

Documentation & SOPs

Stakeholder Management

Tools

CyberArk Vault

CyberArk PSM

CyberArk CPM

Pvwa

Job description

HCL Technologies Limited is seeking an IAM Operations SME to lead the resolution of escalated incidents within the Support & Operations team, with emphasis on CyberArk PAM technologies to ensure SLA adherence and high service quality.

You will mentor teammates, create SOPs, maintain documentation, and engage stakeholders to drive operational excellence while performing root cause and trend analyses for performance reporting.