IAM Project Lead & CyberArk SME

HCL Technologies Limited; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

HCL Technologies Limited in the United States is seeking a Subject Matter Expert (Support & Ops) for the IAM domain. The role focuses on managing escalated incidents, ensuring timely resolution, and maintaining SLA compliance while mentoring team members and documenting best practices for CyberArk PAM implementations.

You will apply IAM project management principles, conduct root cause and trend analyses, participate in customer meetings, and present findings to stakeholders to drive operational

Qualifications

• Experience in managing escalated IAM incidents using CyberArk PAM tools.
• Ability to generate root cause and trend analyses with detailed reports.
• Familiarity with stakeholder communication and change management processes.

Responsibilities

• Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Applying IAM Project Management Principles And CyberArk PAM Tools, Adhering To SLAs To Maintain Operational Efficiency.
• Mentor Team Members By Sharing Best Practices In CyberArk PAM Implementations And Maintain Documentation For Knowledge Sharing.
• Validate Change Order Implementation Plans And Capacity Planning.
• Participate In Customer Meetings To Gather Feedback And Understand Issues Faced, Ensuring Positive Customer Experience And Satisfaction.
• Validate Analyses Such As Root Cause And Trend Analyses, Preparing Detailed Reports For Stakeholders.

Skills

IAM Project Management

CyberArk PAM

Analytical Skills

Communication Skills

Change Management

Tools

CyberArk PAM Suite

Job description

HCL Technologies Limited in the United States is seeking a Subject Matter Expert (Support & Ops) for the IAM domain. The role focuses on managing escalated incidents, ensuring timely resolution, and maintaining SLA compliance while mentoring team members and documenting best practices for CyberArk PAM implementations.

You will apply IAM project management principles, conduct root cause and trend analyses, participate in customer meetings, and present findings to stakeholders to drive operational