IAM Operations Lead — CyberArk PAM Excellence

HCL Technologies Limited; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

HCL Technologies Limited is seeking an IAM operations leader specializing in CyberArk PAM to oversee vault operations, PVWA, CPM, and PSM. You will drive privileged access controls, automation, and proactive risk management within a client-focused IAM function.

The role emphasizes mentorship of the IAM team, collaboration with stakeholders, and translating business needs into secure access strategies while ensuring SLA adherence and continuous improvement.

Qualifications

• Knowledge of Identity Management principles, protocols, and best practices.
• Experience leading IAM operations, including incident and problem management.
• Understanding of regulatory frameworks (SOX, GDPR) as they relate to privileged access.
• Ability to automate workflows and streamline access provisioning/deprovisioning.
• Able to mentor IAM teams and drive continuous improvement in technical ops.
• Strong client communication and stakeholder management in complex projects.

Responsibilities

• Lead CyberArk PAM operations (Vault, PVWA, CPM, PSM) by architecting and optimizing privileged access controls.
• Drive improvements using Identity Management tools to automate workflows and provisioning.
• Direct incident and problem management with expert troubleshooting and root cause analysis.
• Mentor IAM support teams to ensure best practices and high-quality deliverables.
• Translate business requirements into IAM strategies leveraging CyberArk solutions.
• Oversee client communications, reporting, SLA alignment, and risk management.
• Evaluate and integrate emerging IAM technologies to advance security objectives.

Skills

IAM knowledge

Operational leadership

Regulatory compliance

Process automation

Team mentoring

Stakeholder communication

Education

CCDE certification

CISSP certification

Tools

CyberArk PAM

Job description

HCL Technologies Limited is seeking an IAM operations leader specializing in CyberArk PAM to oversee vault operations, PVWA, CPM, and PSM. You will drive privileged access controls, automation, and proactive risk management within a client-focused IAM function.

The role emphasizes mentorship of the IAM team, collaboration with stakeholders, and translating business needs into secure access strategies while ensuring SLA adherence and continuous improvement.