IAM Operations Analyst I — Identity & Access (On-site)

Upbound Group

Plano (TX)

On-site

USD 65,000 - 90,000

Full time

4 hours ago

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Job summary

Upbound Group is seeking an IAM IT Operations Analyst I to deliver foundational operational support for identity lifecycle across Entra ID, AD, and Workday. You will process access requests, manage lifecycle events, and assist with routine authentication tasks on-site in Plano, TX.

Collaboration with HRIS, Cybersecurity, and application teams is essential to ensure secure, timely service. The role emphasizes documentation, troubleshooting, and adherence to least privilege, with on-call coverage

Qualifications

1+ years IT Support, Service Desk, IAM, or related technical support experience.
Working knowledge of Microsoft Entra ID, Active Directory, and account administration.
Familiarity with ServiceNow or comparable IT service management platforms.
Understanding of provisioning, RBAC, authentication, and MFA.
Strong troubleshooting, communication, organization, and documentation skills.
Ability to manage requests accurately, meet deadlines, and protect sensitive information.

Responsibilities

Provide identity lifecycle support for Entra ID, AD, Workday, and related apps.
Process approved access requests and lifecycle events (joiners, movers, leavers, contractors).
Administer users, groups, licenses, and RBAC within Entra ID and AD.
Validate employee/organization data in Workday before identity changes.
Monitor and resolve IAM incidents and service requests in ServiceNow.
Escalate complex security issues to senior IAM or Cybersecurity teams.
Document steps, approvals, actions, and outcomes to meet SLAs.
Collaborate with IT Support, IAM, HRIS, Cybersecurity, and applications teams.