IAM Operations Analyst I: Identity & Access Specialist

Upbound Field Support Center Rent A Center Texas LP; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

Upbound Group in Plano, TX is seeking an IAM IT Operations Analyst I to provide foundational operational support for identity lifecycle and access management across Entra ID, Active Directory, ServiceNow, Workday, and Microsoft 365. You will process approved access requests and support lifecycle events.

You will troubleshoot routine issues, maintain records, and escalate complex security-sensitive matters to senior IAM or Cybersecurity staff.

Qualifications

• 1+ years of IT Support, Service Desk, IAM, or related technical support experience.
• Working knowledge of Microsoft Entra ID, Active Directory, and account administration.
• Familiarity with ServiceNow or comparable IT service management platforms.
• Understanding of provisioning, RBAC, authentication, and MFA.
• Strong troubleshooting, communication, organization, and documentation skills.
• Ability to manage requests accurately, meet deadlines, and protect sensitive information.

Responsibilities

• Provision, modify, disable, and deprovision user accounts per approved requests.
• Support joiner, mover, leaver, rehire, transfer, and contractor lifecycle events.
• Administer users, groups, licenses, and RBAC in Entra ID and AD.
• Validate employee data in Workday before identity changes.
• Fulfill approved access requests and confirm with requestors.
• Monitor and resolve IAM incidents and service requests in ServiceNow.
• Troubleshoot authentication, access, password, MFA, and provisioning issues.
• Track onboarding and access requests for Day-1 readiness.
• Document investigations, approvals, actions, and outcomes with SLAs.
• Escalate complex security issues to senior IAM staff or Cybersecurity.
• Assist with access reviews and compliance activities.

Skills

IAM provisioning

Entra ID

Active Directory

ServiceNow

Workday

MFA

Education

Associate degree in Information Technology or Cybersecurity

Tools

PowerShell

IAM automation

Job description

Upbound Group in Plano, TX is seeking an IAM IT Operations Analyst I to provide foundational operational support for identity lifecycle and access management across Entra ID, Active Directory, ServiceNow, Workday, and Microsoft 365. You will process approved access requests and support lifecycle events.

You will troubleshoot routine issues, maintain records, and escalate complex security-sensitive matters to senior IAM or Cybersecurity staff.