IAM Analyst/Engineer | Okta & Incident Resolution

Idmworks; California; On-site; USD 110,000 - 150,000; Full time

Job summary

IDMWORKS in Alameda, CA is seeking an Identity Analyst/Engineer to provide real-time resolution for identity management issues and develop improvements. You will balance operations with coding and documentation to ensure long-term stability.

Ideal candidates have 4–8 years IAM experience, at least 2 years with Okta, and a strong customer-service orientation. This on-site role reports to the Alameda office and emphasizes proactive communication with clients.

Qualifications

• 4–8 years of IAM experience, with at least 2 years working with Okta.
• Strong customer-facing experience and excellent communication skills.
• Experience with incident management processes and root cause analysis.

Responsibilities

• Provide real-time resolution for identity management issues.
• Conduct root cause analysis and implement system improvements.
• Create technical documentation and knowledge articles.
• Collaborate with vendors and internal teams to resolve incidents.
• Mentor junior team members and share best practices.
• Maintain high level of customer service with proactive communication.

Skills

IAM experience

Customer support

Incident management

Root cause analysis

Education

Bachelor’s degree in IT or related field

Tools

Okta

Job description

IDMWORKS in Alameda, CA is seeking an Identity Analyst/Engineer to provide real-time resolution for identity management issues and develop improvements. You will balance operations with coding and documentation to ensure long-term stability.

Ideal candidates have 4–8 years IAM experience, at least 2 years with Okta, and a strong customer-service orientation. This on-site role reports to the Alameda office and emphasizes proactive communication with clients.