IAA Production Support and Infrastructure Specialist

Accord Technologies Inc; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

Accord Technologies Inc. seeks an IAA Production Support and Infrastructure Specialist to ensure stability, security, and operational readiness across cloud infrastructure, production applications, access management, and incident handling.

You will partner with development, infrastructure, InfoSec, accounting, and service desk teams to troubleshoot issues, manage AWS and server environments, and improve support processes for a regulated financial services platform.

Qualifications

• 5+ years of experience in production support and operations.
• Experience supporting business-critical applications in production environments with incident triage and stakeholder communications.
• Hands-on AWS infrastructure experience (EC2, S3, Lambda, CloudWatch, VPCs).
• Linux (RHEL) administration including patching and basic troubleshooting.
• Security, access, and vulnerability management with MFA and Okta.
• Experience with ServiceNow, GitLab or Github, Azure DevOps for incident/workflow management.

Responsibilities

• Administer and support AWS environments across Dev, UAT, and Production (EC2, VPCs, S3, Lambda, CloudWatch).
• Maintain and patch Red Hat Enterprise Linux and Windows servers; ensure environment readiness.
• Coordinate incident triage and resolution across multiple teams; document learnings.

Skills

Incident triage

Root-cause analysis

Stakeholder communications

Production support

Incident management

Cross-team collaboration

Education

High School diploma or equivalent

Bachelor's degree

Tools

AWS

Linux (RHEL)

ServiceNow

GitLab / Github

Azure DevOps

Venafi

Okta

SAP S/4HANA

PostgreSQL

Snowflake

Certificate Manager

Job description

Job Title: IAA Production Support and Infrastructure Specialist

Location: Chicago, IL

Education Requirements

• High School diploma or equivalent

Preferred Education

• Bachelor's degree

Required Skills for the IAA Production Support and Infrastructure Specialist:

• 5+ years of experience
• Production Support & Operations: Demonstrated experience supporting business-critical applications in production environments, including incident triage, root-cause analysis, support handoffs, ticket management, and stakeholder communications
• AWS Cloud Infrastructure: Hands-on experience with AWS services such as EC2, S3, Lambda, CloudWatch, VPCs, Bastion hosts, Certificate Manager, and cloud-based monitoring, troubleshooting, and access patterns
• Linux and Server Administration: Strong working knowledge of Red Hat Enterprise Linux administration, including package management with Yum/DNF, patching, system maintenance, reboot coordination, and basic shell-based troubleshooting
• Security, Access & Vulnerability Management: Familiarity with user provisioning, MFA, Okta, InfoSec coordination, vulnerability remediation workflows, certificate lifecycle management, and compliance-oriented documentation
• Tooling and Workflow Management: Experience using ServiceNow, GitLab or Github, Azure DevOps, alerting distribution lists, and support queues to manage incidents, requests, vulnerabilities, and operational tasks
• Collaboration and Communication: Ability to work across technical and business teams, document repeatable processes, communicate operational risk clearly, and drive follow-through on support issues in a regulated or controls-focused environment

Preferred Qualifications

• Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platforms
• Working knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrations
• Prior experience supporting globally distributed applications or multi-region cloud environments
• Familiarity with automation or scripting using shell scripts, Python, GitLab CI/CD, or infrastructure-as-code concepts
• Experience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processes
• Practical exposure to SAP S/4HANA or SAP HANA, PostgreSQL, ETL workflows, file-based integrations, S3-backed storage patterns, and production data/reporting support
• Exposure to ITIL-based support processes, change management, incident management, problem management, or operational risk controls
• Ability to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunities

IAA Production Support And Infrastructure Specialist Overview

The IAA Production Support & Infrastructure Specialist will help ensure the stability, security, and operational readiness of the IAA platform across cloud infrastructure, application support, access management, and production operations. This role will partner closely with development, infrastructure, InfoSec, accounting, and service desk teams to troubleshoot issues, support AWS and server environments, manage operational workflows, and improve support processes for a business-critical investment accounting and reporting platform.

Responsibilities

Platform Operations & Infrastructure Support

• Administer and support AWS environments across Dev, UAT, and Production, including EC2, VPCs, Bastion hosts, S3, Lambda, CloudWatch, GitLab runners, and AWS Certificate Manager
• Maintain Red Hat Enterprise Linux and Windows server components, including patching, package management, server reboots, vulnerability remediation, and environment readiness activities
• Support infrastructure planning for global expansion, including Snowflake integration, multi-region AWS deployments, and operational readiness for new platform capabilities

Application Support, Monitoring & Incident Management

• Provide production support for the IAA web reporting interface and related backend components, including SAP S/4HANA, PostgreSQL, S3 storage, ETL pipelines, StepStream, and Bloomberg integrations
• Monitor application and infrastructure health using AWS CloudWatch, system email alerts, ServiceNow notifications, GitLab Service Desk, and Azure DevOps boards
• Triage incidents, coordinate resolution across development, infrastructure, accounting, and service desk teams, and support the transition of support processes into ServiceNow

Access Management, Security & Compliance

• Manage onboarding and access provisioning for internal and external users, including user detail collection, client ID assignment, Okta enrollment, MFA setup, and coordination with InfoSec and Service Desk teams
• Respond to vulnerability alerts, assess impacted components, apply patches or remediation steps, and document actions in accordance with support and compliance processes
• Support certificate lifecycle management, including renewals, imports, and automation opportunities using AWS Certificate Manager and Venafi

Process Improvement, Documentation & Collaboration

• Create and maintain operational documentation, runbooks, support procedures, and knowledge-sharing materials for recurring support activities
• Identify opportunities to improve support processes, automate manual steps, reduce operational risk, and improve consistency across environments
• Collaborate with accounting, development, infrastructure, InfoSec, and service desk partners to ensure stable platform operations and compliant support practices