I.T. Technician

Cripple Creek CO; Cripple Creek (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in Cripple Creek is seeking a Help Desk Support technician. This role involves assisting with technology support, troubleshooting hardware and software issues, and maintaining I.T. records. Ideal candidates will have a high school diploma and a strong interest in technology. The position offers competitive hourly pay and a comprehensive benefits package including health coverage and retirement savings options.

Benefits

Health & Wellness coverage

401(k) plan with company matching

Paid Time Off

Free shuttle service

Tuition reimbursement

Qualifications

• Basic understanding of computers, Windows OS, and networking.
• Strong interest in technology and a desire to grow in the field.
• Ability to follow instructions and communicate clearly.

Responsibilities

• Assist with day-to-day technology support and troubleshooting.
• Help maintain records and documentation for I.T. systems.
• Support compliance with company policies and I.T. standards.

Skills

Customer service

Detail-oriented

Teamwork

Education

High school diploma or GED

Some college coursework or certification in I.T.

Job description

• Maintain regular and punctual attendance to ensure smooth business operations.
• Assist with day-to-day technology support, including computers, printers, phones, and network devices.
• Help set up, configure, and maintain desktops, laptops, and other peripherals under the guidance of senior I.T. staff.
• Assist with basic troubleshooting of hardware and software issues for staff and guest-facing systems.
• Help maintain records, manuals, and documentation for I.T. systems and processes.
• Support compliance with company policies, I.T. standards, and gaming regulations.
• Assist with installing software updates, performing preventive maintenance, and helping with system upgrades.
• Participate in technology projects and learn system troubleshooting processes with support from the I.T. Manager.
• Assist with maintaining and troubleshooting LAN/WAN, VoIP phone systems, Wi-Fi, and audiovisual equipment.
• Help document procedures and assist with creating training materials for end users.
• Report any technical concerns or suggestions for improvements to the I.T. Manager.
• Perform other related duties or special projects as assigned.

QUALIFICATIONS:

• Basic understanding of computers, Windows operating systems, and networking fundamentals.
• Strong interest in technology and a desire to grow in the I.T. field.
• Ability to follow instructions, work as part of a team, and communicate clearly.
• Strong customer service skills and a willingness to learn new systems.
• Must be detail-oriented and able to manage time effectively.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required.
• Some college coursework or certification in I.T. (e.g., CompTIA A+, ITF+, or equivalent) preferred.
• Up to 2 years of experience in a help desk or technical support role is a plus, but not required.

CERTIFICATIONS AND LICENSES:

• Must be at least 21 years old.
• Must possess or be able to obtain a valid Colorado Gaming License.
• Valid driver’s license with a clean driving record required.

ADDITIONAL REQUIREMENTS:

• Able to lift up to 40 lbs. and perform tasks that require kneeling, crouching, and bending.
• Must be comfortable working in a fast-paced casino environment with periods of high noise.
• Occasional evening, weekend, or on-call work may be required.

COMPENSATION AND BENEFITS:

$25.00+ an hour based on experience

Full House Resorts provides a robust benefits package for all employees and eligible family members, including:

• Health & Wellness: Medical (full-time only), HSA, FSA, Dental, and Vision coverage.

For the employees, Full House Resorts provides:

• Financial Security: Life insurance, disability coverage, and supplemental benefits.
• Retirement Savings: 401(k) plan with company matching after one (1) year of service.
• Paid Time Off: Generous PTO program.
• Convenient Transportation: Free shuttle service from Colorado Springs and Woodland Park.
• Wellness Perks: Complimentary local gym membership.
• Professional Growth: Tuition reimbursement and career development opportunities.
• Exclusive Discounts: Employee savings on hotel and casino services.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.