I.T. Support Specialist (Public Safety)-Not Remote

Lamar County; Northern (KY); Hybrid; USD 52,000 - 74,000; Full time

Job summary

Lamar County is seeking an IT Support Specialist (Public Safety) to provide technical support for the Sheriff’s Department, Emergency Communications/911, and Emergency Management. The role involves maintaining secure technology systems, handling after-hours incidents, and ensuring continuity of public safety operations.

The position requires an Associate degree in IT or related field (or equivalent) with 2 years of IT support experience, knowledge of Windows, M365, and networking, and the

Qualifications

• Associate degree in IT or related field or equivalent experience.
• Two years of IT support experience for computers, networks, or information systems.
• Knowledge of Windows, Microsoft 365, hardware, networking, and cybersecurity best practices.
• Pass required background checks and have a valid driver’s license.
• Ability to work outside normal hours and respond to emergencies when required.

Responsibilities

• Provide day-to-day technical support to Sheriff’s Department, dispatchers, Emergency Management staff, and authorized county users and devices.
• Install, configure, maintain, and troubleshoot hardware, software, and network resources.
• Support dispatch, records management, emergency notification, and related systems.
• Assist with patrol vehicle technology, surveillance, access control, digital evidence, and other public safety technologies.
• Maintain networks, servers, cloud services, firewalls, VPNs, and related infrastructure.
• Manage user accounts, permissions, email access, and multifactor authentication.
• Monitor system performance, perform updates, maintain backups, and assist with disaster recovery planning.
• Protect sensitive and criminal justice information per security requirements.

Skills

Troubleshooting

Communication

Customer service

Teamwork

Work under pressure

Education

Associate degree in IT or related field

Bachelor's degree in related field

Tools

Windows OS

Microsoft 365

Networking hardware

Cybersecurity basics

Public safety software

Job description

I.T. Support Specialist (Public Safety)-Not Remote

Job Title: I.T. Support Specialist (Public Safety)

Job Type: Full-Time

Position Summary: See Job Description Below

This job description is not intended and should not be considered to be a complete list of all duties, skills, responsibilities or working conditions associated with the job. It is intended to be a reasonable outline of those principal job elements essential in maintaining related position. The job description is not a contract, the County reserves the right to modify job descriptions at any time.

JOB DESCRIPTION

JOB TITLE: Information Technology Support Specialist (Public Safety)

DEPARTMENT: Information Technology

REPORTS TO: Emergency Management Director/Technical Direction: I.T. Director

RATE OF PAY: DOQ

Position Summary
The Information Technology Support Specialist – Public Safety – provides technical support for the Lamar County Sheriff’s
Department, Emergency Communications/911, and Emergency Management operations. This position is responsible for
maintaining reliable, secure technology systems that support public safety, emergency response, and county operations. The
position requires occasional after-hours support and response to critical technology incidents.

Essential Duties and Responsibilities

Provide day-to-day technical support to Sheriff’s Department personnel, dispatchers, Emergency Management staff, and authorized county users and devices:

• Computers, mobile devices, printers, and related equipment.
• Install, configure, maintain, and troubleshoot hardware, software, and network resources.
• Support public safety applications including dispatch, records management, emergency notification, and related systems.
• Assist with patrol vehicle technology, surveillance systems, access control, digital evidence, and other specialized public safety technologies.
• Maintain networks, servers, cloud services, firewalls, VPNs, and related infrastructure.
• Manage user accounts, permissions, email access, and multifactor authentication.
• Monitor system performance, perform updates, maintain backups, and assist with disaster recovery planning.
• Protect sensitive and criminal justice information in accordance with applicable security requirements.

Emergency and Administrative Support

• Respond to technology outages and service disruptions affecting public safety operations.
• Participate in on-call rotations and provide after-hours support when required.
• Assist with technology planning, budgeting, purchasing, inventory management, and vendor coordination.
• Maintain technical documentation and records.
• Perform other related duties as assigned.

Minimum Qualifications

• Associate degree in Information Technology or a related field, or equivalent education and experience.
• Two (2) years of experience supporting computers, networks, or information systems.
• Knowledge of Microsoft Windows, Microsoft 365, computer hardware, networking, and cybersecurity best practices.
• Strong troubleshooting, organizational, and communication skills.
• Valid driver’s license and acceptable driving record.
• Ability to pass required background checks and maintain access to criminal justice information systems.
• Ability to work outside normal business hours and respond to emergencies when required.

Preferred Qualifications

• Bachelor’s degree in a related field.
• Experience supporting law enforcement, 911, emergency management, or other public safety organizations.
• Experience with public safety software, Microsoft server technologies, cloud services, and network security.
• Relevant industry certifications such as CompTIA, Microsoft, or Cisco.

Knowledge, Skills, and Abilities

• Strong technical troubleshooting and problem-solving abilities.
• Ability to handle sensitive information with discretion.
• Ability to work effectively under pressure and during emergency situations.
• Strong customer service and interpersonal skills.
• Ability to work independently and as part of a team.

Working Conditions
Work is performed in offices, public safety facilities, equipment rooms, and field locations. Duties may require lifting
equipment, travel within the county, on-call responsibilities, and response during emergencies or severe weather events.

Special Requirements
Employment is contingent upon successful completion of required background investigations and security screenings. This
position may be designated as essential personnel and may be required to work during emergencies or county closures.

Lamar County is an Equal Opportunity Employer. We fully comply with the Americans with Disabilities Act (ADA) and ensure that all employment practices are conducted in a fair and non-discriminatory manner.

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