I/DD Program Manager, Growth & Compliance - San Diego

Almost Family; San Diego (CA); On-site; USD 71,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunities

Medical, dental, and vision insurance

Paid time off and paid holidays

Mileage reimbursement

Paid training and professional develop

Job summary

Almost Family in San Diego is expanding its SLS/ILS program and seeks an experienced Program Manager to lead the San Diego supported living program, ensuring quality, compliance, and growth. This role oversees DSP teams, manages person-centered planning, and serves as the liaison to SDRC coordinators.

You will drive census growth, develop referrals, and ensure timely service transitions while coordinating staffing for anticipated expansion.

Qualifications

• Minimum of two years of experience in Supported Living Services (SLS) and Independent Living Services (ILS) for adults with developmental disabilities.
• Minimum of one year of experience supervising Direct Support Professionals or other direct care staff.
• Demonstrated success growing a caseload or program through referral development.
• Working knowledge of the Regional Center system, Title 17 regulations, the IPP process, and person centered planning.
• Strong written communication skills for service plans, progress reports, and incident documentation.
• Bachelor's degree in social work, psychology, human services, or related field, or equivalent experience.
• Valid California driver's license, reliable transportation, and current auto insurance.
• Ability to obtain DOJ/FBI Live Scan background clearance

Responsibilities

• Meet monthly census growth targets for supported living and respite services.
• Develop and maintain referral relationships with SDRC service coordinators, independent facilitators, families, and community partners.
• Respond to referrals within one business day and coordinate transitions from intake to start of services.
• Represent Almost Family at provider fairs, regional center meetings, and community events.
• Identify unmet service needs in the San Diego market and support the launch of new service lines.
• Plan staffing capacity in advance of anticipated growth.
• Oversee service delivery in accordance with Title 17, the Lanterman Act, and SDRC vendor requirements.
• Maintain audit-ready documentation including logs, progress notes, incident reports, and billing records.
• Submit SIRs within required timelines and oversee corrective action.
• Conduct intakes and assessments with individuals and their circle of support for IPP progress reports.
• Monitor progress toward goals and adjust supports as needs change.
• Recruit, hire, train, and supervise Direct Support Professionals.
• Develop staff schedules and match staff with individuals based on needs.
• Conduct field observations, provide coaching, and complete evaluations.
• Support staff retention through supervision and development.
• Participate in a rotating on-call schedule for urgent staffing matters

Skills

Two+ years SLS/ILS experience

Supervising DSPs

Referral development

Written communication

Driver's license & background check

Education

Bachelor's degree in social work, psychology, human services, or related field

Job description

Almost Family in San Diego is expanding its SLS/ILS program and seeks an experienced Program Manager to lead the San Diego supported living program, ensuring quality, compliance, and growth. This role oversees DSP teams, manages person-centered planning, and serves as the liaison to SDRC coordinators.

You will drive census growth, develop referrals, and ensure timely service transitions while coordinating staffing for anticipated expansion.