I-9 Customer Service Specialist

Vertical Screen, Inc.; Warminster Township (Bucks County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K match

Flexible spending accounts

Paid time off

Job summary

Vertical Screen, Inc. is seeking an I-9 Document Witness to serve as a subject matter expert for Form I-9 completion in the i9Success team. This in-office role is based in Warminster, PA, offering a $16.00/hour schedule of 12pm-8pm on Mon, Wed, Thurs, Fri, with Sat as the off day.

You will work with applicants to process Form I-9, manage inquiries via email, phone, and chat, and ensure accurate workflow. Strong time management, bilingual Spanish skills, and confidentiality are essential.

Qualifications

• - High school diploma or equivalent required; college degree preferred.
• - Bilingual Spanish is a plus.
• - Proficiency with MS Office and strong communication skills.
• - Ability to manage multiple tasks with accuracy and discretion.

Responsibilities

• Process and complete Forms I-9 within the i9Success workflow.
• Handle incoming emails, calls, and chats and resolve issues.
• Maintain knowledge base and stay updated on policies.
• Meet individual and team performance targets.
• Identify escalation needs and route to appropriate staff.

Skills

Bilingual Spanish

Time management

MS Office Suite

Attention to detail

Communication skills

Professional manners

Telephone skills

Confidentiality

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office (Outlook, Word, Excel)

Job description

About Us

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

Think background checks are boring? Think again. At Vertical Screen, we’re the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world’s leading applicant screening firms — but we’re not your typical background check company. With our family of companies — Business Information Group, Certiphi Screening, Truescreen, and our sister company Fieldprint — we support some of the biggest names in business, healthcare, education, and government.

We’re proud to be at the cutting edge of the screening industry, building smart technology that delivers fast, accurate results. But what really sets us apart? Our people. We’re a team of kind, collaborative professionals who genuinely care about what we do — and about each other.

Sound like your kind of place? Come join a company where your attention to detail, great communication skills, and friendly attitude can make a real difference — every single day.

Job Description

The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.

This is an in-office position located in Warminster, PA. This position pays $16.00hr. We are seeking the following shift: 12pm-8pm Mon, Wed, Thurs, Fri, Saturday (Tues/Sun Off).

Responsibilities

• Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meeting performance targets: Achieving individual and team goals set by the organization.
• Identifying escalation: Understanding the appropriate conversation details to elevate support to the appropriate internal staff member, when applicable.

Required Skills

• Bilingual in Spanish preferred.
• Excellent time management and organziational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Must have strong telephone skills.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects during a scheduled work period.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.