Hyundai Service Advisor/Writer

Smart Hyundai of Davenport; Davenport (IA); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Family-friendly schedule

Medical insurance

Dental insurance

Life insurance

401(k) with company match

Paid time off

Vacation savings program

Career growth opportunities

Job summary

Smart Hyundai of Davenport is seeking a motivated Service Advisor to join our team and deliver an exceptional customer experience from check-in to vehicle pick-up.

Join a family-owned automotive group with 24 locations and a team-focused culture. This role emphasizes customer service, clear communication, and collaboration with technicians to keep repairs moving smoothly.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Professional, positive and team-oriented attitude.
• Automotive knowledge and a commitment to providing an excellent customer experience.

Responsibilities

• Welcome customers and accurately document their vehicle concerns
• Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations
• Prepare repair orders and provide clear estimates
• Communicate with customers throughout the repair process
• Coordinate with technicians and the service team to keep repairs moving efficiently
• Review completed work with customers and explain recommendations
• Build lasting customer relationships and encourage repeat business

Skills

Customer service

Communication

Multitasking

Team player

Automotive knowledge

Dealership experience

Job description

Description

Smart Hyundai is part of the Gurley Leep Automotive Family, a family-owned automotive group with 24 locations across five states and more than 1,500 team members. We’re looking for a motivated Service Advisor to join our team and help deliver an exceptional experience from check-in to vehicle pick-up.

Why Smart Hyundai?

• Family-friendly 5-day work schedule
• Competitive compensation and bonus opportunities
• Medical, dental and life insurance
• 401(k) with company match
• Paid time off
• Vacation savings program with company match
• Opportunities to grow your automotive career

What You'll Do

• Welcome customers and accurately document their vehicle concerns
• Recommend maintenance and repairs based on manufacturer guidelines and technician recommendations
• Prepare repair orders and provide clear estimates
• Communicate with customers throughout the repair process
• Coordinate with technicians and the service team to keep repairs moving efficiently
• Review completed work with customers and explain recommendations
• Build lasting customer relationships and encourage repeat business

What We're Looking For

• Previous automotive service advisor experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Professional, positive and team-oriented attitude
• Automotive knowledge and a commitment to providing an excellent customer experience

Requirements

• Valid driver's license and clean driving record
• Automotive knowledge and 1 year of dealership experience preferred