Americas Warehouse Operations Leader

Ericsson GmbH; Plano (TX); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Ericsson Inc. in Plano, TX is seeking a MACS HWS Warehouse Operations Manager II to lead end-to-end logistics and warehouse operations across the Americas, with primary accountability for the US warehouse. Hybrid role requiring 3 days onsite weekly, relocation not provided.

You will manage vendor relationships, cost control, and KPI/OKR tracking while coordinating with finance, sourcing, and customer-facing teams to drive improvements in a multi-site environment.

Qualifications

• 5+ years of experience in logistics and warehouse operations leadership across complex, multi-site environments.
• Vendor and contract management expertise with LSPs, including tariff structures and SLA governance.
• Strong financial acumen: billing validation, cost transparency, and cost-to-serve analysis.
• Hands-on trade compliance experience (customs documentation, duties/tariffs, coordination with compliance and finance teams).
• Proven track record managing and improving warehouse KPIs/OKRs and logistics SLAs.
• Experience in hardware services, repair, or reverse logistics.
• Familiarity with ERP, WMS, or TMS systems and logistics reporting dashboards.
• Background in Lean or continuous improvement methodologies.
• Experience in large, matrixed global organizations (telecom or related industries).
• Multi-country customs and trade experience across North and South America.

Responsibilities

• Lead day-to-day logistics and warehouse operations across a multi-site, multi-country Americas network.
• Manage vendor relationships and contracts with logistics service providers (LSPs) and warehouse partners, including SLA governance and performance management.
• Oversee billing validation, cost control, cost driver analysis, and cost allocation to customers and cost centers.
• Ensure trade compliance across logistics flows, including customs documentation, duty/tariff monitoring, and HS code coordination.
• Define, track, and continuously improve warehouse KPIs and OKRs (receiving, put-away, pick/pack/dock-out, inventory accuracy, lead times).
• Partner cross-functionally with HWS operations, finance, sourcing, and customer-facing teams.
• Build and leverage data reporting tools to drive operational decisions and improvements.
• Stabilize and improve operations during periods of organizational or footprint transition.

Skills

Logistics leadership

Vendor management

Cost analysis

Trade compliance

KPI/OKR tracking

ERP/WMS/TMS

Lean/continuous improvement

Multi-country experience

US planning

Tools

ERP

WMS

TMS

BI dashboards

Job description

Ericsson Inc. in Plano, TX is seeking a MACS HWS Warehouse Operations Manager II to lead end-to-end logistics and warehouse operations across the Americas, with primary accountability for the US warehouse. Hybrid role requiring 3 days onsite weekly, relocation not provided.

You will manage vendor relationships, cost control, and KPI/OKR tracking while coordinating with finance, sourcing, and customer-facing teams to drive improvements in a multi-site environment.