Hyperscale Fiber Network O&M & Restoration Manager

Quanta Services, Inc.; Houston (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

401(k) with immediate matching

Comprehensive benefits packages

Employee discounts

Job summary

Quanta Services, Inc. is seeking a Network Operations & Maintenance Manager to build the O&M framework for a growing long-haul fiber network. This role operates during construction transition and oversees restoration programs, SLA workflows, and maintenance procedures to sustain hyperscale customer uptime.

You will lead field teams, manage 24/7 operations, and drive budgets, KPI reporting, and NOC integrations across routes while ensuring safety and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent combination of education and 12+ years of progressive fiber operations experience.
• Minimum 8 years of experience in fiber optic network operations, maintenance, or restoration, with at least 4 years in a management or supervisory capacity.
• Direct experience managing fiber restoration events, SLA-driven operations, and field technician teams.
• Working knowledge of 811 / One-Call locate processes, damage prevention programs, and regulatory requirements.
• Experience developing O&M procedures, maintenance programs, and operational budgets.

Responsibilities

• Design and implement the O&M operational framework including restoration procedures, preventive maintenance programs, patrol schedules, and spare materials strategy.
• Develop SLA management workflows and monitoring dashboards to ensure uptime and restoration time commitments.
• Establish the restoration program including emergency response procedures, escalation protocols, vendor dispatch workflows, and customer communication templates.
• Define spare material inventory strategy including cables, splice enclosures, vaults, hardware, and consumables along routes.
• Lead the development of call center and NOC integration requirements; manage NOC provider relationships during startup and transition in-house.

Skills

Leadership

SLA management

Fiber operations

Safety compliance

Education

Bachelor's degree

Tools

NOC systems

Alarm monitoring

OTDR fault location

GIS platforms

Job description

Quanta Services, Inc. is seeking a Network Operations & Maintenance Manager to build the O&M framework for a growing long-haul fiber network. This role operates during construction transition and oversees restoration programs, SLA workflows, and maintenance procedures to sustain hyperscale customer uptime.

You will lead field teams, manage 24/7 operations, and drive budgets, KPI reporting, and NOC integrations across routes while ensuring safety and regulatory compliance.