Hyperscale Data Center Ops & Customer Liaison Lead

CyrusOne; Sterling (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

CyrusOne is seeking a Technical Customer Operations Manager to ensure alignment between our data center operations teams and hyperscale customers. You will lead day-to-day technical inquiries, manage incidents, and drive improvements across engineering and operations.

The role requires strong communication skills, experience with data center infrastructure, and a customer-focused approach to ensure service levels and reliability across complex environments.

Qualifications

• 5+ years in data center operations or technical customer-facing roles.
• Experience with hyperscale customers or large-scale enterprise customers.
• Proven incident management and effective technical communication with customers.
• Strong understanding of data center infrastructure (mechanical, electrical, critical systems).

Responsibilities

• Act as the primary operational liaison between internal teams and the customer's operations teams.
• Collaborate with internal teams to understand and implement customer operational requirements, including incidents and maintenance.
• Coordinate resolution of technical and operational issues with engineering teams, ensuring timely communication.
• Monitor and report on data center performance against SLAs and KPIs; provide regular updates to leadership and customers.
• Oversee incident management with proper escalation, communication, and post-incident reviews.

Skills

Data center operations

Customer-facing

Incident management

Communication

ITIL familiarity

Education

Bachelor’s degree in Engineering/IT

Tools

ITSM tools

Job description

CyrusOne is seeking a Technical Customer Operations Manager to ensure alignment between our data center operations teams and hyperscale customers. You will lead day-to-day technical inquiries, manage incidents, and drive improvements across engineering and operations.

The role requires strong communication skills, experience with data center infrastructure, and a customer-focused approach to ensure service levels and reliability across complex environments.