Hyper Wellness Representative

Restore Hyper Wellness - RHWM045; Cerritos (CA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Advancement opportunities

Training & development

Bonuses

Casual dress code

Wellness resources

Job summary

Restore Hyper Wellness is seeking team members who are passionate about helping people live healthier lives. As a Hyper Wellness Representative, you’ll be the face of the location and key to delivering a high-quality customer experience.

You’ll greet clients, assist with wellness services, manage bookings, onboard new clients, and upsell memberships. A customer-service background and ability to work weekends are important, with a positive, team-focused store culture.

Qualifications

• You’re passionate about health and wellness.
• You have at least one year of customer service experience in retail.
• Working weekends is a must.
• Strong communication and collaboration skills are essential.

Responsibilities

• Greet clients and assist them with Restore’s wellness services.
• Handle calls, voicemails, and scheduling, including bookings and cancellations.
• Onboard new clients by completing medical waivers and creating profiles.
• Conduct tours and upsell service packages and memberships.
• Educate clients on services, benefits, precautions, and at-home care.
• Perform opening and closing procedures.
• Maintain a safe, clean, and secure environment for guests and staff.
• Serve as a product and service expert for Restore offerings.
• Represent the brand by embodying Restore’s core values and mission.

Skills

Health & wellness passion

Customer service

Weekend availability

Communication skills

Education

Degree in kinesiology or related field (in progress)

Job description

Benefits

• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• A competitive salary plus bonuses
• Flexible Schedules
• Casual Dress-code
• Fun, wellness-focused work environment

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You’re passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don’t have a retail vibe.
• Working weekends doesn’t bum you out
• Communication and collaboration are some of your strong suits
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field