Hydrogen Systems Field Service Specialist

Plug Power Inc.; Sacramento (CA); Sur place; USD 38 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) with match

Bonus eligibility

PTO

Holidays

Wellness reimbursement

Tuition reimbursement

Fertility benefits

Employee referral program

Employee Assistance Program

Résumé du poste

Plug Power Inc. in Sacramento is seeking a Service Specialist, H2 to deliver after-market support for GenFuel hydrogen infrastructure at customer sites. You will conduct surveys, service high-pressure H2 systems, and train Field Service Technicians to ensure reliable operations.

The role requires strong electro-mechanical troubleshooting, safety focus, and customer-facing communication. Onsite work with customers and thorough field documentation are essential.

Qualifications

• Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study.
• Will consider high school diploma and 3+ years of experience in lieu of above degree requirement.

Responsabilités

• Performing detailed surveys of the Hydrogen infrastructure at customer sites.
• Maintenance and service of H2 systems at customer sites.
• Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
• Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs.
• Interpret wiring and piping diagrams.
• Providing emergency support service to customers as required on their H2 systems.
• Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
• Provide customer training on their H2 systems.
• Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
• Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
• Provide regular feedback to company management regarding field maintenance issues.
• Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
• Exhibit and enforce safety procedures in the field and at customer sites.
• Represent Plug Power in a professional manner at all times and in all interactions.

Connaissances

Electrical troubleshooting

Mechanical troubleshooting

Leadership experience

Customer service excellence

Analytical abilities

Communication skills

MS Office proficiency

Project management

Professionalism

Self-motivated

Formation

Associates degree or vocational degree in engineering/electronics/pressurized systems

High school diploma + 3+ years experience (in lieu)

Description du poste

Plug Power Inc. in Sacramento is seeking a Service Specialist, H2 to deliver after-market support for GenFuel hydrogen infrastructure at customer sites. You will conduct surveys, service high-pressure H2 systems, and train Field Service Technicians to ensure reliable operations.

The role requires strong electro-mechanical troubleshooting, safety focus, and customer-facing communication. Onsite work with customers and thorough field documentation are essential.