Hydraulic Systems Service Engineer I - Customer Support

Phantom Staffing; Vernon Hills (IL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with employer matching

Paid time off

Tuition reimbursement

Life and disability insurance

Job summary

A global leader in drive and control technologies is looking for a motivated Service Engineer I in Vernon Hills, IL. This full-time role involves maintaining customer relationships, supporting engineering teams, and solving production issues. The ideal candidate will hold a bachelor's degree in mechanical engineering or have significant relevant experience. Strong communication skills and proficiency in manufacturing principles are essential. Benefits include medical, dental, vision insurance, a 401(k) plan, paid time off, and more.

Qualifications

• Strong understanding of lean manufacturing principles and quality tools.
• Proficiency in communication to explain technical concepts clearly.
• 0-3 years of relevant experience preferred.

Responsibilities

• Maintain strong communication and relationships with customers.
• Ensure timely responses to Return Material Authorization (RMA) requests.
• Collaborate with cross-functional teams for issue resolution.
• Support root cause analysis and continuous improvement initiatives.

Skills

Communication skills

Problem-solving skills

Collaborative skills

Lean manufacturing principles

Education

Bachelor's degree in mechanical engineering or related field

Relevant experience (8 years)

Tools

Microsoft Office Suite

MRP systems

Quality control software

Job description

A global leader in drive and control technologies is looking for a motivated Service Engineer I in Vernon Hills, IL. This full-time role involves maintaining customer relationships, supporting engineering teams, and solving production issues. The ideal candidate will hold a bachelor's degree in mechanical engineering or have significant relevant experience. Strong communication skills and proficiency in manufacturing principles are essential. Benefits include medical, dental, vision insurance, a 401(k) plan, paid time off, and more.