Hybrid Website Operations Manager — Lead Global Site

L.E.K. Consulting; Boston, Chicago (MA, IL); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer contribution

HSA contributions

Paid time off

Job summary

L.E.K. Consulting is hiring a Website Operations Manager to join our Digital Marketing team. You will help build the foundation for our lead generation website strategy from the ground up.

Reporting to the Senior Manager, Digital Marketing for Web, you will manage our technical platforms, work directly with our website development agency partner, oversee our production queue, and manage our web production team. This global, hybrid role can be based in Boston or Chicago.

Qualifications

• 4-6 years in website operations or managing a web tech stack for a global, multi-language website.
• Familiarity with Drupal technical concepts, enough to clearly state what you need from the agency.
• Ability to perform UAT for each sprint.
• Familiarity with Agile concepts, whether through experience on an Agile team or working closely with one.
• Project management skills to organize multiple internal projects and keep web workstreams running smoothly.
• Experience administering a CMS, including taxonomy, menu, and translation management.
• Experience managing Google Analytics, Google Tag Manager, and a consent management platform.
• Ability to troubleshoot technical issues and bring solutions.
• At least one year of people management experience.
• Comfort with some ambiguity as we build our strategic foundation.

Responsibilities

• Own the web stack.
• Administer our Drupal CMS, including taxonomy, menus, user permissions, and translation management.
• Manage Google Analytics, Google Tag Manager, and our consent management platform.
• Own the integrations that connect the website to our forms, CRM, and marketing systems.
• Manage redirects, URL structure, metadata, and the tooling that supports technical SEO.
• Lead the agency relationship day to day.
• Write clear tickets and requirements for our website agency development partner.
• Perform user acceptance testing (UAT) for every sprint, manage release communications with the team.
• Work with the agency on technical SEO implementation and site fixes.
• Administer reporting web tech stack so that we are tracking custom events.
• Run the production queue.
• Own intake and triage of requests from the Senior Manager and regional marketing teams.
• Maintain a single prioritized backlog and communicate timelines and trade-offs.
• Build pages in the CMS using existing components when the team needs extra help.
• Manage the production team, currently one senior specialist.
• Protect site quality and compliance.
• Understanding of accessibility, applying WCAG 2.2 Level AA standards.
• Monitor Core Web Vitals, uptime, and broken pages, and triage issues quickly.
• Report regularly on site performance, tracking accuracy, and technical SEO health.
• Translate technical findings into clear recommendations for stakeholders and leadership.

Skills

Website operations

Web tech stack

Drupal

UAT

Agile

Project management

CMS administration

Google Analytics

Google Tag Manager

Stakeholder communication

People management

Tools

Drupal CMS

Google Analytics

Google Tag Manager

Job description

L.E.K. Consulting is hiring a Website Operations Manager to join our Digital Marketing team. You will help build the foundation for our lead generation website strategy from the ground up.

Reporting to the Senior Manager, Digital Marketing for Web, you will manage our technical platforms, work directly with our website development agency partner, oversee our production queue, and manage our web production team. This global, hybrid role can be based in Boston or Chicago.