Hybrid VSC Claims Specialist – Verify Coverage & Process

iA American Warranty Group; Albuquerque (NM); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Hybrid work environment

Health benefits

401(k) + company match

PTO plan

Employee assistance program

Job summary

iA American Warranty LP is seeking a VSC Claims Adjuster to review vehicle service contract claims, verify coverage, and evaluate labor estimates. You will ensure accurate documentation and communicate decisions to customers, facilities, and leadership.

The role emphasizes automotive knowledge, customer service, and problem-solving in a collaborative, hybrid work setting. ASE certification is preferred and Spanish is a plus.

Qualifications

• 2+ years of experience in automotive claims or related fields.
• ASE certification is preferred.
• Ability to read and interpret contracts and vehicle repair estimates.
• Experience using automotive labor guides (e.g., Alldata, Mitchell Pro Demand).
• Spanish language fluency is an asset.

Responsibilities

• Answer inbound calls from customers, repair facilities, and dealers regarding Vehicle Service Contract (VSC) claims.
• Review contracts to verify coverage eligibility and ensure all claims protocols are followed.
• Gather and evaluate parts and labor estimates using automotive labor guide applications such as Alldata and Mitchell Pro Demand.
• Determine claim eligibility, apply applicable benefits, and communicate claim decisions and payment procedures.
• Process claim documentation, maintain accurate records in the Toro system, and provide claim summaries and updates to leadership.

Skills

Customer service

Communication

Critical thinking

Attention to detail

Organization

Adaptability

Automotive knowledge

Spanish language

Education

ASE certification (preferred)

Tools

Alldata

Mitchell Pro Demand

Toro system

Job description

iA American Warranty LP is seeking a VSC Claims Adjuster to review vehicle service contract claims, verify coverage, and evaluate labor estimates. You will ensure accurate documentation and communicate decisions to customers, facilities, and leadership.

The role emphasizes automotive knowledge, customer service, and problem-solving in a collaborative, hybrid work setting. ASE certification is preferred and Spanish is a plus.