Hybrid Veteran Housing Case Manager

Volunteers-of-Americ; Quincy (MA); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

Excellent health, vision, and dental保险

403(b) retirement plan with employer

24/7 nurse hotline

Employee assistance program

Employer-paid long-term disability and

Life insurance

Tuition remission programs

Loan forgiveness (PSLF)

Generous vacation benefits: 3–4 weeks

14 paid holidays

Wellness reimbursement

Employee discount program

Referral bonus

Job summary

VOAMASS is seeking a dedicated Case Manager to support low income and homeless veterans and their families in a hybrid role. You will work with a Veteran Families program, conducting housing plans, linking to resources, and coordinating with VA centers to secure permanent housing. Travel across the South Shore is required.

The role emphasizes Housing First, client-centered, trauma-informed care, with duties including assessments, referrals, and budget development.

Qualifications

• BA/AA degree preferred; however, a minimum of 2 years related experience in a case management role may be substituted.
• Knowledge of veteran issues, homelessness, and state & Federal resources highly preferred.
• Computer proficiency is preferred in electronic health records, Microsoft Word and Outlook.

Responsibilities

• Maintain a caseload of Veteran clients.
• Develop housing plans and budgets with the household and assist in connecting Veterans to resources in order to maintain or obtain permanent housing.
• Assist with increasing veteran household income and prepare the Veteran family to be able to independently maintain housing and become financially independent alongside our VOAMASS integrated services team.
• Conduct assessments and coordinate services/referrals with VA Medical Centers and other community agencies.
• Assist household in applying for housing and subsidy applications, Veterans Administration, Social Security, and other state/federal benefits.
• Maintain regular communication with Veteran household and community partners involved.
• Help identify and remove barriers to permanent housing and complete housing inspections for prospect units.
• Provide education on basic tenant rights & responsibilities.
• Participate in individual supervision, team meetings, internal and external program audits, trainings, and other professional development.
• Follow professional standards and ensure that all services are documented and maintenance of persons served records is completed.

Skills

Caseload management

Veteran-oriented communication

Housing navigation

Education

BA/AA degree preferred

Tools

Electronic health records

Microsoft Word

Outlook

Job description

VOAMASS is seeking a dedicated Case Manager to support low income and homeless veterans and their families in a hybrid role. You will work with a Veteran Families program, conducting housing plans, linking to resources, and coordinating with VA centers to secure permanent housing. Travel across the South Shore is required.

The role emphasizes Housing First, client-centered, trauma-informed care, with duties including assessments, referrals, and budget development.