Hybrid Vet Assistant & CSR — Front Desk + Clinic Care

Animal Care Centers; Pennsylvania; Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401K with employer matching

Life, long and short-term disability

Job summary

Animal Care Centers is seeking a Vet Assistant/CSR in a hybrid role based in Watsontown, PA. The position blends front desk duties with hands-on veterinary support, contributing to client care and animal well-being.

You will welcome clients, manage appointments and payments, assist clinicians, document histories, and help maintain exam rooms. Nights, weekends and holidays are required; compassionate team players are encouraged to apply.

Qualifications

• Experience in a veterinary hospital as a CSR or Veterinary Assistant preferred.
• Strong customer service and communication skills.
• Comfortable working directly with animals and clients.
• Ability to multitask and transition between front desk and clinical responsibilities.
• Dependable and adaptable, team-oriented.

Responsibilities

• Greet clients and patients, manage check-in/check-out, and provide a positive experience.
• Answer phones, review treatment estimates, and assist with client questions.
• Process payments and maintain client/patient records.
• Communicate clearly and compassionately with pet owners.
• Assist doctors and technicians during appointments, exams, and treatments.
• Document histories in EMR and help prepare patients for exams.
• Restrain and handle dogs and cats as needed.
• Assist with sample collection, lab work, and treatments.

Skills

Customer service

Communication

Multitasking

Team-oriented

Comfortable with animals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Vet Assistant/CSR

Full Time Non-Vet Labor Watsontown, PA, US

30+ days ago Requisition ID: 4649

Salary Range: $16.00 To $20.00 Hourly

We’re looking for a Client Service Representative / Veterinary Assistant who enjoys working with both people and pets. This hybrid position is ideal for someone who is comfortable supporting clients at the front desk while also assisting our veterinary team with hands-on patient care. In this role, you’ll split your time between client service responsibilities and veterinary assistant duties, including:

Client Service

• Welcome clients and patients and create a positive experience from check-in to check-out
• Answer phones, go over treatment estimates, and assist with client questions
• Process payments and maintain accurate client and patient information
• Communicate clearly and compassionately with pet owners
• Help maintain an organized and efficient front desk

Veterinary Assistant

• Assist doctors and technicians during appointments, exams, and treatments
• Obtain patient histories and help prepare patients for examinations
• Efficiently document all histories and communications in EMR
• Safely restrain and handle dogs and cats
• Assist with sample collection, laboratory work, and diagnostic procedures
• Prepare and maintain exam rooms and treatment areas
• Assist with medications and treatments based on experience and hospital protocols
• Support patient care and hospital workflow throughout the day

What You Bring

• Previous experience in a veterinary hospital as a CSR, Veterinary Assistant, or in a cross-trained role preferred
• Strong customer service and communication skills
• Comfortable working directly with animals and clients
• Ability to multitask and transition between front desk and clinical responsibilities
• Dependable, adaptable, and team-oriented
• Comfortable working in a busy emergency veterinary environment
• Interest in continuing to learn and develop your veterinary skills
• Must be available nights, weekends and holidays
• Generous clinic discounts for employee pets
• Health, dental, and vision insurance
• Life, long and short-term disability insurance
• Paid time off
• 401K retirement plan with matching employer contribution