Veterinary Assistant / Client Service Representative

The Paw Patch Inc; Indianapolis (IN); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Employee Assistance Program

Paid Vacation and Sick Time for ALL Em

Paid Bereavement Program

Paid Parental Leave Program

Continuing Education Allowance

Tuition Reimbursement Program

Referral Bonus Program

Uniform Allowance

Personal Pet Discounts

Job summary

The Paw Patch Inc. is seeking a Veterinary Assistant / Client Service Representative to join our Indianapolis clinic. This hybrid, full-time role combines client service duties with hands-on patient care in a busy small-animal hospital.

The position pays USD 18–20 per hour, with opportunities for flexibility, education and growth within a team-focused environment. Prior veterinary exposure is preferred, and DaySmart software experience is a plus.

Qualifications

• Excellent communication, organization, customer service and multitasking skills.
• Calm, compassionate approach with clients, patients and coworkers.
• Comfort with computers and practice software; DaySmart experience is a plus.
• Basic veterinary terminology, vaccine and preventive care knowledge preferred.
• Animal restraint, medical histories and laboratory experience are advantages.
• Dependability and willingness to work scheduled shifts in either department, with flexibility when coverage needs change.
• A collaborative, proactive attitude and desire to keep learning.

Responsibilities

• Welcome clients and patients; answer calls, messages and questions with professionalism and empathy.
• Schedule appointments, check patients in and out, process payments and maintain accurate records.
• Help triage client concerns and communicate promptly with the medical team.
• Maintain a clean, organized and welcoming reception area.
• Offer compassionate, discreet support during stressful or emotional situations.
• Run exam rooms, obtain thorough patient histories, and assist veterinarians during examinations and appointments.
• Coordinate care with veterinarian and veterinary technician team; communicate patient needs and follow treatment plans.
• Assist clients with online pharmacy requests, respond to prescription and order questions, and coordinate concerns with the medical team as appropriate.
• Provide client education on preventive care, medications, home-care instructions and veterinarian-recommended services, within training and under DVM guidance.
• Assist with triage, sample collection, laboratory processing and diagnostic imaging within training and skill level.
• Support patient nursing care, treatment preparation and hospitalized patient monitoring.
• Assist with surgical preparation, anesthesia monitoring and recovery as training and experience permit.
• Keep exam rooms and treatment areas clean, stocked and ready for patient care.

Skills

Communication

Multitasking

Customer service

Calm demeanor

Computer skills

DaySmart

Tools

DaySmart Software

Job description

Veterinary Assistant / Client Service Representative

• Full-time
• Compensation: USD 18 - USD 20 - hourly

Join Our Team!

Do you love working with animals as much as you enjoy helping people? The Paw Patch Veterinary Hospital is seeking a compassionate, dependable and adaptable team member for a true dual-role position supporting both client service and hands-on patient care.

About The Paw Patch

Established in 1984, The Paw Patch is a busy, patient-focused small-animal hospital committed to compassionate, high-quality veterinary care. We value teamwork, communication, professional growth and a positive experience for every patient, client, and team member.

Why Join Us?

At The Paw Patch, we offer competitive wages, a comprehensive benefits package, and a range of employee perks. If you are looking for a place to grow professionally, whether in your current role or into new responsibilities, we provide opportunities for continuing education and career development.

We are open to hiring one FT team member who can assist with both Veterinary Assistant and Client Service Representative (CSR) responsibilities, or two PT team members to fill these roles separately. Candidates interested in part-time opportunities in either Veterinary Assisting or Client Service are encouraged to apply.

How This Hybrid Role Works

The position is intended to be split approximately equally between Veterinary Assistant and Client Service Representative duties each week. Shifts will generally be scheduled in one department or the other, so you can focus on that role during your assigned shift. The balance may change to meet hospital needs, including coverage for illness, vacation, staffing shortages or changes in patient volume. Flexibility and proficiency in both roles are essential.

Client Service Responsibilities

• Welcome clients and patients; answer calls, messages and questions with professionalism and empathy.
• Schedule appointments, check patients in and out, process payments and maintain accurate records.
• Help triage client concerns and communicate promptly with the appropriate medical team members.
• Maintain a clean, organized and welcoming reception area.
• Offer compassionate, discreet support during stressful or emotional situations.

Veterinary Assistant Responsibilities

• Run exam rooms, obtain thorough patient histories, and assist veterinarians during examinations and appointments.
• Work closely with the veterinarian and veterinary technician team to coordinate and support each pet’s care, including communicating patient needs and following treatment plans.
• Assist clients with online pharmacy requests, respond to prescription and order questions, and coordinate concerns with the medical team as appropriate.
• Provide client education on preventive care, medications, home-care instructions and veterinarian-recommended services, within the scope of training and under DVM guidance.
• Assist with triage, sample collection, laboratory processing and diagnostic imaging within training and skill level.
• Support patient nursing care, treatment preparation and hospitalized patient monitoring.
• Assist with surgical preparation, anesthesia monitoring and recovery as training and experience permit.
• Keep exam rooms and treatment areas clean, stocked and ready for patient care.

What We’re Looking For

• Veterinary hospital experience strongly preferred, especially across client service and clinical support; candidates experienced in one area and eager to learn the other are welcome.
• Excellent communication, organization, customer service and multitasking skills.
• Calm, compassionate approach with clients, patients and coworkers.
• Comfort with computers and practice software; DaySmart experience is a plus.
• Basic veterinary terminology, vaccine and preventive care knowledge preferred.
• Animal restraint, medical histories and laboratory experience are advantages.
• Dependability and willingness to work scheduled shifts in either department, with flexibility when coverage needs change.
• A collaborative, proactive attitude and desire to keep learning.

Physical Requirements & Work Environment

Ability to sit, stand, walk, bend, kneel and lift or move up to 50 pounds. Work may involve animal noise, odors, waste, scratches, bites and exposure to infectious or other clinical hazards. Appropriate training and safety procedures apply.

What We Offer

Competitive compensation based on experience; benefits for eligible employees; paid time off; uniform allowance; employee discounts; and opportunities for continuing education, training and growth.

Pay Range: $18-$20/hr

We are open to hiring one FT team member who can assist with both Veterinary Assistant and Client Service Representative (CSR) responsibilities, or two PT team members to fill these roles separately. Candidates interested in part-time opportunities in either Veterinary Assisting or Client Service are encouraged to apply.

We offer our staff:

• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory pre-employment screening.

*Note - some benefits may only be available to or vary slightly for full time employment status vs part time status.

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