Hybrid Utility Service Specialist for Development

City-of-Seattle; Seattle (WA); Hybrid; USD 58,000 - 67,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

The City of Seattle’s Seattle Public Utilities (SPU) invites applications for a Term Limited Temporary Utility Service Specialist (USR) within the Development Services Office (DSO). This role supports private developers connecting to SPU water, drainage and wastewater infrastructure and ensures compliance with SPU standards and codes.

The position involves handling customer inquiries, creating invoices, managing hydrant permits, and assisting with project intake, billing and site visits.

Qualifications

• Two (2) years utility infrastructure, customer service, public relations, or other work with significant contact with the public was a significant factor.
• Two (2) years of college course in utilities infrastructure, business administration, urban planning, or related field may substitute for a maximum of one year of the required experience.

Responsibilities

• Manage the DSO’s customer e-mail inbox and respond to customers’ inquiries over the phone and email.
• Create and issue accurate customer invoices for water service sales.
• Access utility infrastructure information, including hydrant flow data, in SPU’s Geographic Information System (Utiliview).
• Communicate regularly with the supervisor on service issues and document customer complaints and escalations.
• Support the hydrant permit program by issuing invoices and permits, calculating water usage bills, writing service requests, coordinating hydrant meter rentals and returns with the meter shop, tracking permit expirations and reporting on hydrant permit KPIs.
• Facilitate new development project intake including creating new projects within the project management system, assisting customers with required project documentation, and answering general development related questions.
• Support requests for hydrant flow tests by setting up projects, issuing invoices, creating service requests, and sending final results to the customer.
• Assist with billing system account setup and resolve discrepancies in billing accounts, including crossed water meters.
• Collect field intelligence related to new development projects and support the system improvement determination process.
• Visit project sites to collect utility information related to new development projects.
• Assist engineers and specialists in developing and supporting the issuance of water availability certificates.

Skills

Customer service

Communication

Teamwork

Billing systems

Education

Two years college in utilities infrastructure or related field

Tools

Billing systems

Job description

The City of Seattle’s Seattle Public Utilities (SPU) invites applications for a Term Limited Temporary Utility Service Specialist (USR) within the Development Services Office (DSO). This role supports private developers connecting to SPU water, drainage and wastewater infrastructure and ensures compliance with SPU standards and codes.

The position involves handling customer inquiries, creating invoices, managing hydrant permits, and assisting with project intake, billing and site visits.