Hybrid User Access & Support Analyst

ECS; Fairfax (VA); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. The selected candidate will serve as a primary point of contact for end-user support, onboarding, access management, troubleshooting, and documentation, supporting a DoW program while ensuring security and audit readiness.

Strong operations experience, customer service mindset, and experience with enterprise-level desktop/application support are required, with a focus on timely

Qualifications

• U.S. citizen and able to obtain DoD Top Secret clearance.
• Bachelor's degree in Information Systems, Computer Science, or related STEM field.
• DoD 8140 IAT Level II certification or equivalent.
• 1+ year of hands-on user support experience.
• Ability to travel up to 10% and work shifts if needed.

Responsibilities

• Serve as primary contact for onboarding, account creation, access requests, and troubleshooting.
• Create and manage user accounts per SOPs and approvals.
• Maintain user/access documentation and tracking records for audits.
• Maintain accurate rosters, access lists, and documentation throughout user lifecycle.
• Coordinate with program leadership, security, and technical teams to resolve issues.
• Provide responsive support to CONUS/OCONUS users via multiple channels.

Skills

DoD clearance

Customer service

Onboarding & access

Troubleshooting

Documentation

Clear communication

Travel up to 10%

Team collaboration

Education

Bachelor's degree in Information Systems; Computer Science; or STEM

Tools

Microsoft 365

Adobe Acrobat

Job description

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid onsite/remote capacity. The selected candidate will serve as a primary point of contact for end-user support, onboarding, access management, troubleshooting, and documentation, supporting a DoW program while ensuring security and audit readiness.

Strong operations experience, customer service mindset, and experience with enterprise-level desktop/application support are required, with a focus on timely