Hybrid Underwriting Support Specialist

Berkshire Hathaway Guard; Pennsylvania; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule: 2 days remote / 3 in‑

Predictable hours (no nights, weekends

Competitive pay + generous PTO

Medical, dental & vision starting day

401(k), tuition reimbursement &lonvgg

Job summary

Berkshire Hathaway GUARD Insurance Companies is seeking a Service Operations Representative in Wilkes-Barre, PA. You will support underwriting by handling real-time endorsement requests from partner agents via webchat, and manage underwriting workflow in our proprietary system.

The role requires strong communication and analytical skills, with a customer-first mindset. Typical hours are 11:00 a.m.–7:30 p.m. ET, with a 3-office-day in-person requirement and a 2-day remote option.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred or proven experience in customer service, preferably with insurance or underwriting environments.
• Strong attention to detail and ability to interpret and apply underwriting criteria accurately.
• Excellent written and verbal communication skills, with the ability to explain context information clearly.
• Demonstrated problem solving skills and sound judgement making.
• Ability to de-escalate high pressure situations and determine if further escalation is necessary.
• Comfortable working independently and collaboratively within a team.
• Requires an 11:00 a.m. – 7:30 p.m. ET schedule to provide coverage for West Coast operations.

Responsibilities

• Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business.
• Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business
• Utilize company underwriting directives to review and process changes in force commercial lines policies.
• Attend ongoing underwriting and service operations training to stay informed and ensure compliance.
• Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests.

Skills

Customer service experience

Attention to detail

Written and verbal communication

Problem solving

De-escalation

Teamwork

Education

High school diploma or equivalent

Bachelor’s degree preferred or proven customer service experience

Job description

Berkshire Hathaway GUARD Insurance Companies is seeking a Service Operations Representative in Wilkes-Barre, PA. You will support underwriting by handling real-time endorsement requests from partner agents via webchat, and manage underwriting workflow in our proprietary system.

The role requires strong communication and analytical skills, with a customer-first mindset. Typical hours are 11:00 a.m.–7:30 p.m. ET, with a 3-office-day in-person requirement and a 2-day remote option.