Hybrid Insurance Service Operations Specialist

Berkshire Hathaway Guard; Pennsylvania; Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule

No nights/weekends/holidays

Competitive pay + PTO

Day-one benefits

401(k) + tuition reimbursement

Job summary

Berkshire Hathaway GUARD Insurance Companies in Wilkes-Barre, PA, seeks a Service Operations Representative. Hybrid schedule: 2 days remote / 3 days in-office, with no nights or holidays.

You will support underwriting by handling real-time endorsement requests from partner agents via webchat and manage underwriting workflow in our proprietary system. The role requires strong written and verbal communication, attention to detail, and the ability to explain context clearly.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree preferred or proven experience in customer service, preferably with insurance or underwriting environments.
• Strong attention to detail and ability to interpret and apply underwriting criteria accurately.
• Excellent written and verbal communication skills, with the ability to explain context information clearly.
• Demonstrated problem solving skills and sound judgement making. Ability to de-escalate high pressure situations and determine if further escalation is necessary.
• Comfortable working independently and collaboratively within a team.

Responsibilities

• Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business.
• Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business.
• Utilize company underwriting directives to review and process changes in force commercial lines policies.
• Attend ongoing underwriting and service operations training to stay informed and ensure compliance.
• Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests.

Skills

Communication skills

Attention to detail

Problem solving

De-escalation

Team player

Independent worker

Education

High school diploma or equivalent

Bachelor's degree preferred or proven experience in customer service

Job description

Berkshire Hathaway GUARD Insurance Companies in Wilkes-Barre, PA, seeks a Service Operations Representative. Hybrid schedule: 2 days remote / 3 days in-office, with no nights or holidays.

You will support underwriting by handling real-time endorsement requests from partner agents via webchat and manage underwriting workflow in our proprietary system. The role requires strong written and verbal communication, attention to detail, and the ability to explain context clearly.