Hybrid Underwriting & Service Operations Specialist

Berkshire Hathaway Guard; Wilkes-Barre (Luzerne County); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid schedule

No nights, weekends or holidays

Medical, dental & vision from day one

401(k) and tuition reimbursement

Generous PTO

Job summary

Berkshire Hathaway GUARD Insurance Companies in Wilkes-Barre, PA, is hiring a Service Operations Representative to support underwriting by handling real-time endorsement requests from partner agents via webchat. You will also manage the underwriting workflow in our proprietary system and ensure high customer satisfaction.

The role demands excellent communication, analytical skills, and a customer-first mindset, with a hybrid schedule (2 days remote, 3 days in-office) and a starting pay rate of

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred or proven experience in customer service, preferably with insurance or underwriting environments.
• Strong attention to detail and ability to interpret and apply underwriting criteria accurately.
• Excellent written and verbal communication skills, with the ability to explain context information clearly.

Responsibilities

• Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business.
• Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business.
• Utilize company underwriting directives to review and process changes in force commercial lines policies.
• Attend ongoing underwriting and service operations training to stay informed and ensure compliance.
• Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests.

Skills

Customer service

Written and verbal communication

Problem solving

Attention to detail

Teamwork

De-escalation

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Berkshire Hathaway GUARD Insurance Companies in Wilkes-Barre, PA, is hiring a Service Operations Representative to support underwriting by handling real-time endorsement requests from partner agents via webchat. You will also manage the underwriting workflow in our proprietary system and ensure high customer satisfaction.

The role demands excellent communication, analytical skills, and a customer-first mindset, with a hybrid schedule (2 days remote, 3 days in-office) and a starting pay rate of