Hybrid Travel Concierge & Reservations Expert

Odysseys Unlimited; Newton (MA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company match

Generous vacation benefit

10+ paid holidays annually

Discretionary financial performance

Tuition assistance program

Comprehensive Employee Assistance Prog

Professional development, including F熟

Milestone anniversary program

Travel benefits, including: Employee t

Paid family and medical leave

Long-term disability coverage

Paid group life insurance

Annual company-paid charitable giving

Wellness programs

Diversity, Equity, and Inclusion 委员会

Work from home opportunities (Hybrid)

Job summary

Odysseys Unlimited in Newton, MA, seeks a Travel Counselor to join the Reservations and Customer Service team. You will assist mature guests with travel plans, provide exceptional personal attention, and maintain high standards of telephone etiquette.

The role requires strong communication, data-entry accuracy, and proficiency with Word, Excel and Outlook. Hybrid work with in-office days in Newton; occasional travel benefits and a wide benefits package are included.

Qualifications

• Minimum two years in a customer service environment.
• Exceptional communication skills (both verbal and written).
• Ability to communicate to mature guests in a courteous, calm and empathic manner.
• Excellent organizational skills with high attention to detail and accuracy.
• Computer literacy including MS Word, Excel and Outlook.
• Ability to multitask and work in a fast-paced, team environment.
• International travel experience (outside of North America) preferred.
• Call/contact center experience a plus.

Responsibilities

• Provide professional assistance for incoming customer telephone calls for service and sales.
• Maintain the highest degree of telephone etiquette on all calls taken.
• Conduct outbound calls as needed (collections, date consolidation, requested call-backs).
• Update and maintain reservation information in accordance with company guidelines.
• Administrative responsibilities including data-entry and quality assurance.
• Maintain collaborative relationships with co-workers in order to achieve departmental goals and foster a positive work environment.
• Make and take calls with colleagues in order to cultivate a better understanding of departmental processes and policies.
• Assume responsibilities for other projects as assigned.
• Must be available to work shifts within Contact Center hours - Monday through Friday from 9:00 a.m. to 7:00 p.m. ET.

Skills

Customer service

Communication skills

Empathy

Organizational skills

Telephone skills

Tools

MS Word

MS Excel

MS Outlook

Job description

Odysseys Unlimited in Newton, MA, seeks a Travel Counselor to join the Reservations and Customer Service team. You will assist mature guests with travel plans, provide exceptional personal attention, and maintain high standards of telephone etiquette.

The role requires strong communication, data-entry accuracy, and proficiency with Word, Excel and Outlook. Hybrid work with in-office days in Newton; occasional travel benefits and a wide benefits package are included.